Summary

· Development and Execution of HR Strategy in a range of Human Resources functions including Employee Relations, talent sourcing and selection; associate relations, retention, conflict avoidance and resolution; HR administration, reporting and health and safety program support; and Engagement.

Responsibilities:

· Promoter and monitor of company values.

· Strategic Partner to all department leaders for people management strategy.

· Coordinate all functional/departmental directors to understand all necessary aspects and needs of human resources, to execute all HR functions.

· Vigilant of any employee related issues internally and externally.

· Compliant and aligned with Standards and Policies.

· Monitoring of labor board cases and assure legal liability is kept within company goals.

· Monitor and consistently interact with Labor Lawyers to assure proper management of cases and negotiation process.

· Establish and monitor communication channels with all employees.

· Manage and control department expenditure within agreed budgets.

· Ensure compliance with health and safety norms in accordance with local law.

· Assure all policies are aligned with the global contact agreement.

· Assure that all employee relations and engagement activities adhere to company policies and procedures; including but not limited to, guidelines establishment and follow-up, employment terminations, and overall discipline matters.

· Assure employee development based on a periodical performance review, training needs analysis process and/or designed career path programs.

· Through effective recruitment and selection, assure that the right people are located on the correct staff positions and in accordance with authorized rations and organizational development plan.

· Strategic design of employee motivation activities calendar.

· Develop strategy and assure the creation of action plans to follow-up on employee satisfaction surveys, committees, exit interviews, channel and other company climate measuring tools.

· Review interpret and implement improvement process to comply with GPTW certification goals.

· Establish and conduct and recurrent attrition analysis cycle plan.

· Creation of retention strategy for company employees at all levels, with priority in agent attrition.

· Read and sign the policies.

Education and Specific Training:

· Preference of Bachelor:

· Science & Law, Human Resources, Psychology or related field

· Preference of Masters:

· Labor Relations, Psychology, Organizational development or related fields

Work experience:

· 10 years' experience as a manager

· 5 years' HR management Roles

· 5 Years' Experience in Labor Relations, Staff Recruitment, Employee Retention and Satisfaction Programs, Administration of Performance Management.

Technical Skills:

· Intermediate usage of MS office standard tools (Outlook, Excel, Word and Power point)

· Intermediate knowledge of call center systems (AVAYA CMS Supervisor (or equivalent))

· Quality tools

· Root cause analysis

· Cause and effect diagrams

· Histograms

· Control Charts

· Nearshore market: English proficiency level 3 / Spanish native or fluent

Soft and specific skills

• Adaptability
• Customer Orientation
• Teamwork
• Communication
• Initiative
• Leadership
• Strategic Thinking
• Team Development
• Results-Oriented
• Change Management

· Empowerment

DECISIONS EXPECTED

· Employees Satisfaction (ESAT, NPS and GPTW)

· Labor Legal Liability Reduction Under 2% of active employees in grievance process.

· Responsible for:

· 2 - 6 Sr. Human Capital Managers or Human Capital Managers

· Functional Roles in each site

· Employee Relations

· Employee Engagement

· Human Planning

· Employee Services

· Personnel Administration

· Medical Services

Travel requirements:

· 75% of the time

· Current US Visa is a must

Modality: On site

Days to work : Monday to Friday

Hour to work : 09:00 – 19:00

At TP México, consistent with our diversity and inclusion policy, we guarantee that our Talent Attraction process is free of discrimination based on conditions such as biological sex, sexual orientation, gender identity and expression, ethnic origin, nationality, age, civil status, social condition, health status, religious beliefs, political doctrine, disability or any other protected by law, will not be an adverse reason to advance your career with us and if you decide to share this information it will be treated confidentially.

At TP we celebrate and value diversity