Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an?advanced technology services and solutions company that delivers?lasting?value for leading enterprises?globally.?Through our?deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.?Powered by curiosity, courage, and innovation,?our teams?implement?data, technology, and AI?to?create tomorrow, today.?Get to know us on?LinkedIn,?X,?YouTube, and?Facebook.

Inviting applications for the role of: Customer Service Representative / SDR

The primary responsibility of an SDR is to research leads, qualify leads and book meetings and hand over to the Account Manager/sales team for further engagement and conversion to build sales pipeline.

The job involves proactive research, outreach, and communication to identify potential customers and initiate the sales process.

Job Description/Responsibilities:

• Conduct outbound prospecting activities to qualify new leads, book meetings and expand the sales pipeline.

• Use various channels such as cold calling, email campaigns, social media, and networking to reach out to potential customers.

• Conduct initial discovery calls or with leads/prospects to assess their suitability and interest in the company's products or services and book meeting for Account Managers.

• Meet and exceed weekly and monthly meeting booking targets set by Team Lead and perform other peripheral admin activities as required.

• Collaborate with the sales team to transfer qualified leads and provide them with relevant information and context for follow-up.

• Maintain accurate and up-to-date records of lead interactions and customer information in the CRM system.

• Participate in regular sales meetings, training sessions, and professional development activities to enhance skills and knowledge.

Minimum requirements:

• Experience in outbound customer support operations including sales, BD, customer relationship, customer facing roles.

• Has demonstrated experience of working comfortably with target driven outcomes

• Strong verbal and written communication skills, with the ability to engage and build relationships with prospects.

• Excellent listening skills and the ability to understand customer pain points and tailor messaging accordingly.

• Ability to work independently and manage time effectively to prioritize tasks and meet deadlines.

• A positive and resilient attitude with the ability to handle rejection and objections

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.