Job Description

We are seeking an experienced and dynamic Coach/Trainer to facilitate the successful implementation of our Unified Sales Desk (USD) CRM system. This role involves comprehensive training development, leadership in both virtual and in-person settings, and competent troubleshooting. The candidate must demonstrate a proactive mindset, excellent communication skills, and an eagerness to learn and adapt.

Responsibilities:

• Develop, edit, and implement training documents, PowerPoint presentations, and modules.
• Lead and facilitate both virtual and in-person training sessions with end-users, effectively promoting the benefits of Unified Sales Desk and answering queries.
• Understand and cater to the learning styles preferred by branch managers or senior leaders to create tailored training content.
• Manage onboarding training for new users for internal systems.
• Support training programs learning solutions to business challenges as a part of fostering and improving performance of WESCO employees. This could include contributing to development tasks for classroom, blended, and onsite work for WESCO leaders and their employees.
• Partner with Stakeholders, Subject Matter Experts (SMEs) and Global L&D team members effectively to complete assigned L&D tasks and responsibilities.
• Create and administer learning programs via our LMS, Intranet, and SharePoint systems, and project management and collateral storage processes.
• Contribute to design and develop relevant deliverables that meet the needs of stakeholders including online courses, job aids, quick reference guides, observation checklists, curriculums, instructor-led training, and manager-led workshops.
• Collaborate with L&D team members to identify new opportunities to produce creative new programs, tools, and learning experiences.
• Administer and produce learning metrics collected from employees engaged in learning events and communicate the data to L&D Program Managers, and business leadership. Align with L&D senior management and program managers on business objectives, outcomes, and ROI expectations. Provide regular status reports and analysis.
• Ability to flex priorities and task completion as business priorities change.

Qualifications:

• Bachelor's Degree required/Masters Degree preferred- in Business Admin, Marketing, or Organizational Development
• 5-6 Years of Developing, delivering, and documenting classroom, virtual, and e-learning courses
• 5-6 Years of Previous learning and development role
• Ability to manage multiple priorities and manage a variety of resources.
• Developing training materials and programs from scratch, formally or informally.
• Ability to consult with all levels of management to determine viable solutions to complex problems in a corporate environment.
• Understands traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, etc.).
• Ability to build strong relationships, ask good questions, knows how to uncover needs through discussions.
• Superior communication and presentation skills, both oral and written.
• O365 Suite.
• Attention to detail.
• Ability to travel 0-25% required
• Bilingual speaking (English and Spanish ideally).

Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer.