GENERAL FUNCTION?

A rewarding position for an i ndividual that is highly organized, self-motivated, detail-oriented and

customer-service focused. Responsible for handling i ncoming calls and administration duties to a l oyal

customer base where patient care always comes first.

MAJOR DUTIES & RESPONSIBILITIES

• Operate a multi-line phone system.
• Answer all calls i n a professional and friendly manner.
• Appropriately manage a queue of patient phone calls.
• Direct phone calls to other departments as directed.
• Maintain a database of correct patient information
• Efficiently schedule appointments for multiple doctors across several offices.
• Initiate calls to patients as requested i n a timely and efficient manner.
• Analyze, solve, and correct customer service i ssues using the LEAP technique (Listen, Empathize, Ask, and Produce) or other strategies as taught by the manager.
• Cultivate an organized and orderly atmosphere
• Achieve established Scheduling Specialist goals and objectives.
• All other duties as assigned by management

BASIC QUALIFICATIONS

• AA or BA/BS desired
• 1-3 years prior healthcare/call center experience preferred.
• Adaptable and flexible with the ability to multitask.
• Self-motivated and detail-oriented.
• Interest i n healthcare
• Strong communication skills
• Must present a professional appearance
• Able to withstand long periods of desk work