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Hace 1 sem
Customer Care
Si el reclutador te contacta podrás conocer el sueldo
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialBeneficios
Descripción
CUSTOMER CARE REPRESENTATIVE
Job functions:
- Assist International customers through various channels (email, call, and chat) with the placement of orders, refunds, or exchanges.
- Follow-up warranty cases, service/credit issues, and customer complaints.
- Escalate cases with other teams to provide a final resolution to the customer.
- Recommend potential products or services to the customers.
- Identify and assess customers' needs to achieve satisfaction.
- Keep records of customer interactions using a ticketing system.
- Prepare reports to measure customer's voice or satisfaction.
- Achieve monthly KPIs.
Requirements:
- High school diploma or equivalent; college degree preferred.
- English proficiency: Advanced level (written and verbal)
- Excellent communication skills (written and verbal)
- Active listening and problem-solving skills
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of personalities.
- Team player
- 100% on-site job.
- A solution oriented and customer centric mindset
- Excellent customer service focus and passion for exceeding client expectations.
- Detail-oriented and organized with a strong sense of accuracy.
- Positive and professional attitude with a willingness to learn and grow.
- Experience working with international clients, primarily from the USA.
- Experience with CRM/Ticketing systems – preferred.
La vacante es en Mérida, Yucatán
ID: 19154677