Here at Maersk we're embarking on an industry-defining transformation, on a bold new direction, expanding our capabilities to become a true end-to-end logistics provider that can deliver intelligent solutions for customers around the world. It's a big moment for all of us - and we all have our part to play.

What We offer

To work at Maersk is to work with the world. You'll learn from - and collaborate with - skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you'll gain access to world-class learning programmes to accelerate your career goals. And you'll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring

Position Description:

Our Fulfilled by Maersk Platform team is looking for an application manager who will provide support to our standardizing or our Omni Channel Transportation applications, driving large scale application technical debt replacement initiatives, and guiding cross functional teams through complex customer implementations and challenging cure periods.

The right candidates for this position will possess a need to improve business operations, and then supervise the installation, upgrading and daily maintenance of software applications used by the Platform. Understanding of technology in an Omni Channel Transportation operational environment, having earned this experience through a career spent on-site supporting operational teams.

We are large organisation that generates a steady stream of improvement initiatives, business growth opportunities, and challenging operational situations, which require an ability to comfortably manage multiple, and often competing, priorities simultaneously. This is a fast-paced environment where continuous improvement is required.

Application Management

• Demonstrate full control of the Application portfolio owned by the OCT (Omni Channel Transportation) - FbM Platform
• Managing Applications throughout their lifecycle
• Supports and maintains operational applications, and plays an important role in design, testing and improvement of applications that form part of IT Services
• Support the organization's business processes by helping to identify functional and manageability requirements for application software
• Assisting in the decision whether to build, invest, eliminate an application
• Provide ongoing support and improvement of those applications
• Identify skills required to support the applications.
• Ensure Maersk governance, frameworks and cybersecurity standards are followed and implemented effectively.
• Provide feedback to vendor management and procurement teams on supplier performance

End-to-End Tech Accountability Mindset

• Experience in directly supporting technology installation projects, customer implementations project.
• Partners with Project Managers or Operational Managers in coordinating troubleshoot and testing efforts between technical (hardware and application) and non-technical (operational and commercial) teams.
• Drives project technology teams through challenging situations to successfully deliver solutions within promised timelines.
• Validate technology incident level escalation request from service desk (Level 1 Support) to Major Incident Management.

Technical Expertise

• Experience with Omni Channel Transportation applications, handheld scan device interface, label printing services.
• Experienced with Omni Channel Transportation operational technology architectures and designs.
• Experience with Omni Channel Transportation operational processes and enabling EWMS / TMS / E-Commerce applications.
• Application configuration experience on handheld scanning devices

Position Accountabilities

• Stability metric improvements as measured by reductions in number of reported Omni Channel Transportation technology incidents.
• Maintain high-level technical specification/design documentation for each of the sites in regional scope.
• Speed to resolution improvements as measured by reductions in the average and maximum time to resolve reporting incidents.
• Technical Debt remediation as measured by net reduction in number of end-of-life units in operation.
• Positive qualitative input from key operations, commercial and technical stakeholders, specifically in times of high urgency and high complexity problem solving.

Our purpose and Values -

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.

As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law.

We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at: Diversity, Equity and Inclusion (DEI) at workplace | Maersk

This is a big moment for us - we have a clear vision for the future of global trade and there's never been a more exciting time to take part.

Are you ready?

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