Hace 1 día
Cloud Support Engineer
Si el reclutador te contacta podrás conocer el sueldo
ericsson en
Esta es una vacante externa, deberás completar el proceso en el sitio de la empresa.
Sobre el empleo
Categoría: Tecnologías de la Información - Sistemas
Subcategoría: Infraestructura
Educación mínima requerida:
Detalles
Contratación:
PermanenteEspacio de trabajo:
PresencialDescripción
About this opportunity
We are now looking for a Cloud Support Engineer to join our phenomenal team at BNEW SDU Support organization in Mexico City or Querétaro
If you are a skilled professional interested in working with F2 global customer support for the Cloud product area, service minded with good technical skills as well as soft skills to be able to collaborate and negotiate with multiple stakeholders, accountable, self-driven and always keep the customer's interest in mind, then you are the perfect match to be part of the #teamericsson!
What you will do
You will bring (essentially)
It would be a plus if you have
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
We are now looking for a Cloud Support Engineer to join our phenomenal team at BNEW SDU Support organization in Mexico City or Querétaro
If you are a skilled professional interested in working with F2 global customer support for the Cloud product area, service minded with good technical skills as well as soft skills to be able to collaborate and negotiate with multiple stakeholders, accountable, self-driven and always keep the customer's interest in mind, then you are the perfect match to be part of the #teamericsson!
What you will do
- Handle and drive CSR (Customer Service Requests) resolution from global customers
- Perform remote and sporadical on-site troubleshooting in real customer networks and labs
- Participate in emergency support handling
- Dialog frequently with our interfaces in the region, end customer and further support levels
You will bring (essentially)
- Bachelor's degree
- English proficiency and Spanish is a plus
- Experience and competence working with the Cloud solution (specifically CEE, HDS)
- Knowledge in Openstack & Components (Nova, Neutron, Horizon, Fuel etc/ CMHA (Continuous Monitoring - High Availability) / CPU Pinning / NUMA
- Knowledge in Networking and Routing protocols (CCNA, CCNP, Cisco, VRRP, HSRP, BGP, OSPF, Static routing, BFD)
- Linux knowledge
- Storage network - ScaleIO and Object Storage (Glance and Cinder)
- Proven customer support experience, Availability for on-call schedule, • Knowledge of CSR and TR handling processes.
- Knowledge of Troubleshooting and Fault Isolation
It would be a plus if you have
- Background in these specific technologies (i.e., Virtualization - RedHat Openstak, AWS, VMWare )
- Scripting knowledge: Python, Java, YAML
- Docker and Kubernetes (RedHat OpenShift, Docker, Ericsson Cloud Container Distribution - ECCD)
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build never seen before solutions to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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ID: 20443829