Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

This role will be responsible for all system monitoring and ensure the highest uptime availability. Also, It's the person in charge to monitor, escalate and follow up the system outages with the proper engineering team. The team is the first line of contact for any production issue with internal users, third parties and partners. Also, provide support that include identify and troubleshoot technical issues during production deployments.

This position is part of the RIA Production Engineering organization, and it´s a hybrid position. The position works in a collaborative environment to support both: new business initiatives and stability of existing systems.

ROLES & RESPONSIBILITIES

• Monitoring a large complex and critical infrastructure.
• Escalaten technical issue to the corresponding engineering team.
• Incident Management.
• Lead communication between our teams also including external communications to our Vendors and Partners.
• Document Incident tickets.
• Lead deployment calls involving QA and Devs accordingly.
• Monitor actively critical systems.
• Detect on time possible issues
• Provide support for transmission testing.
• Able to work in a fast-paced environment.
• Analyze/troubleshoot complex problems.
• Be part of a 24/7-team to cover business operations.
• Daily health reporting for business.

POSITION REQUIREMENTS

• Experience with monitoring solutions such as Grafana, Nagios, ICINGA, Redgate, Uptrends, and Opsgenie.
• Fundamental knowledge of Microsoft SQL, Azure DevOps, and Linux systems.
• Understanding of TCP/IP networking.
• Experience with ticketing solutions like Jira or similar.
• Familiarity with ITIL or Cobit5 frameworks.
• Scripting experience using bash, batch files, or PowerShell.
• Minimum of 1 to 3 years of experience in the field.
• Proven experience in NOC positions and/or Helpdesk/IT support positions.
• Bachelor's degree in Computer Science or a related field preferred.

PERKS & BENEFITS

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days' vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

Ria Money Transfer offers a competitive salary and benefits package. Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.