Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• A PROUD HISTORY OF OVER 75 YEARS

• FY22 REVENUE 10.4 BN USD

• WE'RE PRESENT IN 66 COUNTRIES

• OVER 1,400 ACTIVE GLOBAL CLIENTS

Key Skills Required:

• +1 year of experience in service desk
• English B2+ Advanced
• Passionate about technology

Responsilities:

Troubleshooting (O365/VPN/Skype/Printer/Active Directory/MS-Office, etc.)

Assist with configuration/troubleshooting of software and hardware

ServiceNow to log, track and close tickets

Experience resolving IT issues via phone/email/chat

Excellent phone etiquette and customer service.

Excellent problem solving skills

Learn more about Wipro at www.wipro.com/about-us/

• Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

Resolución de problemas (O365/VPN/Skype/Impresora/Active Directory/MS-Office, etc.)

Ayudar con la configuración/resolución de problemas de software y hardware

ServiceNow para registrar, rastrear y cerrar tickets

Experiencia en la resolución de problemas de TI por teléfono/correo electrónico/chat

Excelentes etiquetas telefónicas y servicio al cliente.

Excelentes habilidades para solucionar problemas

TIS Service Desk