Job Title: Dispatcher

Job Summary:

We are seeking a highly organized, detail-oriented, and proactive Dispatcher to join our dynamic trucking company. The Dispatcher will be responsible for coordinating and managing daily freight schedules, ensuring timely deliveries, communicating with drivers, and maintaining efficient operations. The ideal candidate thrives in a fast-paced environment and is passionate about logistics and customer service.

Key Responsibilities:

• Schedule and dispatch drivers to appropriate routes based on customer needs, driver availability, and DOT regulations.
• Communicate effectively with drivers, customers, and internal teams to provide real-time updates on load status.
• Answer incoming calls, emails, texts, chats, and other communications from customers and drivers in a courteous, professional, and timely matter.
• Daily check in calls morning and evening to ensure timely delivery and pick up
• Monitor and track truck locations via GPS and dispatch software.
• Respond promptly to emergencies, breakdowns, or delays; re-route drivers as necessary.
• Maintain accurate and up-to-date records of deliveries, driver logs, hours of service (HOS), and compliance documentation.
• Maintain accurate records of rate confirmations, invoices, product release forms, and POD/BOLs
• Ensure loads are assigned in a cost-effective and efficient manner.
• Collaborate with the operations manager to ensure vehicles are in proper working order.
• Resolve customer complaints or issues with professionalism and urgency.
• Prepare and review daily, weekly, and monthly reports on operational performance.

Qualifications:

• High school diploma or equivalent
• 2+ years of experience in customer service, dispatching, transportation, or logistics.
• Excellent communication and interpersonal skills.
• Proficient in dispatch software and Microsoft Office Suite.
• Ability to multitask, remain calm, and work well under pressure.
• Strong problem-solving and decision-making skills.
• Bilingual (English/Spanish)
• Strong understanding of DOT regulations and hours-of-service requirements.
• Strong listening and interpersonal skills
• Self-motivated and ability to work individually and with a team

Working Conditions:

• Remote/ Home Office-based with frequent use of computers and communication devices.
• May require extended hours, evenings, weekends, holidays, or on-call availability depending on operational needs.