Herbalife is a leading nutrition company with over 40 years of experience and a mission to nurture the potential of every person, create meaningful economic opportunities, and improve global nutrition. Herbalife is globally recognized as the number one brand in active nutrition and lifestyle.

Herbalife sponsors more than 150 athletes, teams, and world-class events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and many National Olympic Committees.

??Join Our Team as a Customer Service Representative??

Are you passionate about delivering exceptional service and helping others succeed? At Herbalife, we're looking for a motivated and empathetic Customer Service Representative to be the voice that empowers our Distributors to thrive with our products and services.

What You'll Do:

?

• Be the first point of contact for Distributors, capturing and tracking orders via phone with empathy and professionalism.
• Provide timely and accurate information about promotions, events, and new product launches.
• Support Distributors in maximizing the benefits of Herbalife's offerings.
• Reactivate accounts upon request and ensure a smooth return to the community.
• Document and escalate any reported adverse events, ensuring proper follow-up with internal teams.
• Accurately code and track cases in our internal system for reporting and resolution.
• Collaborate with cross-functional teams such as Distributor Relations and Order Support.

What You Bring:

• A Middle School diploma or equivalent.
• At least 1 year of experience in a customer service or support role.
• A passion for helping others and a strong service-oriented mindset.
• Basic proficiency in Microsoft Word, Excel, email, and internet tools.
• Strong problem-solving skills and the ability to follow through on tasks.
• Excellent communication skills in both Spanish and English.
• A team player attitude with the ability to work across all levels of the organization.
• Results-driven and detail-oriented.

Why Herbalife?

• Be part of a global leader in health and wellness.
• Work in a dynamic, inclusive, and supportive environment.
• Enjoy opportunities for professional growth and development.
• Make a real impact in the lives of our Distributors and Customers.

Compensation and Benefits:

· Monthly salary:

• ?$14,500 MXN gross, paid weekly on a proportional basis. Payments are made on Thursdays.

· Above-law benefits:

• Grocery vouchers: $ $791.98 per week. Payments are made on Fridays.
• Year-end grocery voucher bonus.
• 12 vacation days.
• 2 additional vacation days.
• Major medical insurance, life insurance, dental insurance, and vision insurance.
• 75% vacation premium.
• 30-day year-end bonus (Aguinaldo).
• Savings fund.
• Profit sharing.
• Access to learning platforms.
• Support and sponsorship for sports events (subject to policy limits).
• On-site medical services.
• In-house nutritionist.
• Gym access (only in Guadalajara).
• Recognition for seniority and productivity.
• Job stability and growth opportunities.
• Discretionary bonus (performance-based): 6% of annual salary, prorated. Please be cautious when sharing this information.
• Subsidized cafeteria (employee pays $25 or $35 MXN per meal).
• Hybrid work model after 3 months: 1 week working from home and 1 week in the office.

Apply now and be part of our team! Happy to talk to you!

Have a great day