If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Quality Assurance Analyst

Principal accountabilities:

Perform alert reviews aligned with the global procedure.

Select samples in line with appropriate model.

Conduct review of each case, ensuring decisions are aligned to Quality Analyst procedures and Quality Analyst commentary for decision clearly describes the rationale to support the Quality Analyst decision.

Work to ensure individual (your) Quality Analyst outcome are aligned across the Quality Analyst team.

Escalate critical errors through appropriate channels.

Conduct effective analysis of sampling outcomes and ensure that the key trends in terms of individual staff, themes and issues are identified.

Write reports that are reflective of the key issues and provide sufficient details to communicate the context of the issue and support understanding of the issue.

Agree and document the Quality Analyst recommendations effectively.

Track Quality Analyst issues and escalate when appropriate.

Throughout the above activities consider outstanding Audit findings and Issues identifies by Quality Analyst previously to look for opportunities to obtain evidences to close down those issues.

Support in education activities for Latin America region.

Requirements

Knowledge of sanction regulations and how they apply to Sanctions Screening and adjudication.

Knowledge of the HSBC Group structure, its business and personnel, and an understanding of HSBC's corporate culture.

Lateral thinker with an ability to identify root cause and develop practical, efficient, cost effective solutions to solve complex issues.

Ability to adapt to change and provide input where necessary.

Excellent communicator with strong inter-personal and influencing skills.

High level of English language skills.

Fluent English spoken and written.

Knowledge of Excel.

Experience

Experience of conducting activities in financial services or risk environment or at least one year in ops team.

Risk professional with experience in one or more risk compliance roles, to include Sanctions experience.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***