Are you ready to be part of Mexico GBS team?

What role will you play?

HR Shared Service Contact Center handles tier 1 customer support related to Human Resources and Employee Data Changes. We are a centralized contact center handling email, service now, tools and web chats. Representative will provide complex front-line HR support and information to HR, managers and employees. Representative interface with vendors on occasion and have frequent dealings (inbound and outbound) with subject matter experts and employees of all levels. Topics range from questions and transaction processing related to Payroll, expanding to PeopleSoft HR management system, employee life cycle events such as new hires, promotions, transfers, relocation, and separations for general HR inquiry. The Service Center operates in a fast, continuously changing environment.

• Answers calls, listens to requests, retrieves information, relays responses to the customer via phone, fax, or e-mail using the available technology at their disposal and performs all administrative tasks associated with completion.
• Establishes and maintains departmental/employee records, files, logs.
• Generates, reviews, distributes and/or maintains complex HR forms, documents and reports.
• Audits data entered into HRIS system to ensure high data integrity and runs complex reports, graphs, charts.
• Provides complex front-line HR support and information to HR, managers and employees
• Administers and communicates HR programs, benefits or services.
• Compiles and prepares complex reports, presentations, and/or personnel statistics.
• Identifies and implements HRIS transaction process improvements.
• Maintains the Tuition Reimbursement program.
• Runs the Overpayment Collection Program.
• Prepares the Share with AskHR Forms for submission.
• Performs all of the standard and some specialized and complex aspects within area of specialization.
• Applies documented rules, past practices, or instruction on an independent level.
• Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is difficult or complex

How does that sound? Our perfect candidate must have...

• 1-2 years of successful experience in customer service, call centers, data processing or human resources is required
• Excellent people skills and sensitivity to intercultural issues
• Microsoft Office Tools (Excel, PowerPoint, Word)
• Typing proficiency is required
• Payroll System / PeopleSoft Payroll Knowledge
• Knowledge of computers, relevant and applicable client/server applications is required
• Excellent interpersonal and communication (verbal & written) skills
• College degree a plus
• Experience In help desk applications and database reporting and query Tools is preferred
• Strong understanding of human resources policies, procedures, and benefits is preferred
• Extensive payroll knowledge is a plus

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.