ESSENTIAL FUNCTIONS
? Support all pre-press technologies, including file conversion, transfer, scheduling, ganging, ripping, etc. with 3rd party and Vistaprint proprietary software and hardware mechanisms
? Document all undocumented processes and maintain and update existing processes
? Perform new hire deployment, including account creation, hardware assembly and software installation, and the creation of a user-specific New-Hire Welcome Packet
? Install, maintain, upgrade and support all computer technologies in office, shop floor, call center and data center
? Install, configure, maintain and debug Zebra and Laser printer technology
? Handle computer hardware and software asset management
? Identify defective hardware and process Return Materials Authorizations when necessary
? Operate JIRA Service Desk help desk/ticketing system working within an SLA metric
? Support 3rd party applications (Microsoft, Adobe, etc.)
? Maintain Windows Server, Active Directory, Office 365, numerous print server technologies etc.
? Monitor and execute support for Vistaprint Systems worldwide, including print-related technologies located in various other manufacturing facilities
? Adhere to workload and work direction as driven by a Service Desk/Ticketing program and local print-production needs
EXPERIENCE, AND SKILLS REQUIRED
? Minimum 4 years in the Information Technology field
? Extensive knowledge of desktop support for Microsoft operating systems and applications, hardware installation and troubleshooting, TCP/IP and basic network concepts, and printing technologies (Laser, Thermal, Inkjet, etc.)
? Moderate knowledge of server hardware and software installation and maintenance
? Moderate knowledge of routers, switches, and networking technologies
? Flexible work hours
? Exceptional interpersonal and communication skills
? Strong documentation and organizational skills
? Able to work autonomously
? Ability to lift 50lbs (necessary for racking IT equipment)