Summary

The Supervisor is responsible for work environment, development and achievement of metrics (internal & external) for a group of agents

Responsibilities

· Transmit TP values through leading by example

· Manage a healthy team performance scorecard

· Follow financial assumptions while executing day to day operation

· Develop direct reports and potential Operational leaders

· Manage politics

· Execute programs and regional Operational basics

· Report weekly performance to business manager

· Assist ACM to support form

· Execute employee retention plans

· Supervise and report fraudulent activities such as but not limited: illegal transactions, inappropriate

changes, released calls and login-logout.

· Execute team's payroll process and supervise payroll accuracy

· Attend to our Supervisor Career Path trainings in the expected time frame

· Manage scheduling restrictions process

Education and Specific Training:

· High School requirement Bachelor Degree desired

· 1 years Call center experience or similar position

· English Level B2 – C1

· Full Time

Zone . Iztapalapa , cerca del metro apatlaco

Growth opportunity in the company

Food vouchers

Savings box and fund

Legal benefits from day one

En TP México, congruentes con nuestra política de diversidad e inclusión garantizamos que nuestro proceso de Atracción de Talento es libre de discriminación por lo tanto condiciones tales como sexo biológico, orientación sexual, identidad y expresión de género, origen étnico, nacionalidad, edad, estado civil, condición social, estado de salud, creencias religiosas, doctrina política, discapacidad o cualquier otro protegido por la ley, no será un motivo adverso para avanzar en tu carrera con nosotros y si decides compartir esta información será tratada de manera confidencial.

En TP celebramos y valoramos la diversidad.?