The primary role of the “Tiger Team” is to pick all unresolved tickets before they are escalated to another team or a technician visit and attempts to resolve the issue thus saving a truck roll and/or identify larger issues. Process: The customer calls the Technical Support (TS) team at the contact center to troubleshoot issues with the products such as Internet, Wireless, Local Phone, TV.

As part of the standard operating procedure, TS will follow the prescribed guidelines and troubleshoot the issue. Issues that they are unable to resolve would be logged in the system via ticket either for L2 or Other resolver group support; or for premise visit - PV (schedule a technician visit to the customer's premise).

Required Qualifications:

-Bachelor's degree Computer Science, Software Engineering, Computer Systems Engineering or equivalent experience in TI Support

-2–4 years experience in technical support and ticket resolution

-English B2 or above (written and spoken

Benefits

-Work from home

-Statutory benefits

-Excellent salary

-excellent work environment