You know when a workplace can be fun and forward-thinking!

At Carter's, you can feel the positive energy and possibilities to innovate and grow. You'll surely feel proud to be a part of us because we're a company with the vitality of a new entity looking for people to help us make our future as amazing as our past.

If you have a talent for innovation, a desire to collaborate and a love of celebrating success, start here!

Carter's is an established company with a history dating back to 1865. We are the largest marketer of branded baby and children's apparel in the U.S. and the second largest in Mexico, marketing apparel under two of the largest brands in the world.

First level customer support

• Vacancy for 3 months (peak season)

• First point of contact for Carter's customers via Phone, Email and/or Chat

• Communicate effectively in both written and verbal communication fluently

• Demonstrate strong customer service and sales skills to optimize the experience for each customer contact

• Identify and handle all customer inquiries completely and accurately via Phone, Email and/or Chat as determined by the business needs

• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem Educate and recommend Carter's and OshKosh products to the customer maximizing opportunities to upsell or cross-sell company products and services

• Complete necessary documentation to manage customer complaints, uses and subsequent solutions

• Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines

• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent

• Use technology tools as directed and within established guidelines

• Maintain confidentiality of the organization's customer data

• Maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required

• Participate in individual and team trainings and meetings to ensure knowledge is up-to-date

PRIOR WORK EXPERIENCE AND EDUCATION REQUIREMENTS

• High school diploma

• Minimum 6 months of customer service experience

• Call center, Retail and/or Ecommerce experience is a plus

• advanced english

At Carter's we promote a culture of inclusion and an environment of equality and respect, therefore our Talent Acquisition process is aligned to a policy of equality and non-discrimination with a firm commitment to attract, retain, develop and motivate our human talent based on competencies and skills. Carter's provides equal opportunities to all candidates, regardless of race, religion, gender, sexual orientation, marital or conjugal status, nationality or any other situation protected by federal, state or local laws, and does not require medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for admission, permanence or promotion in employment.