Requirements:

• Availability to work 22.5 hours per week

• Advanced English

• Looking to work in IT Environment

• 6 months of experience in Customer Service

Activities:

• General L1 support for hardware and MS Office packages

• Advance technical support for in-house applications and developments

• Answer technical support calls providing and escalating to other support groups

• Provide support based on email generated requests or reports

• Document troubleshooting steps and detailed description of the customer incidents and requests

• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

We Offer: • Competitive salary • Grocery Tickets - 12% of base salary • 30 days of christmas bonus • 12 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance • Life insurance • Dental Insurance • Discounts with selected Optics • Opportunity to grow in the company