Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional e internacional, ofreciendo un valor agregado y solución a los procesos de consultoría de TI, atracción de talento, pruebas de Software y centro de desarrollo.
Teniendo siempre la satisfacción de nuestros clientes y el desempeño profesional de nuestros colaboradores.
En Getecsa estamos comprometidos a brindar la mejor experiencia, a seguir innovando y dirigirnos con honestidad, respeto y compromiso.
¡La oportunidad de crecer está en tus manos... únete a nuestro equipo de trabajo!
Service Design Lead.Responsibilities
- Gather requirements from sources of demand and work actively during customer research and discovery, provide inputs to the agile teams to get the work ready, connects "Continuous Discovery" with "Continuous Integration"
- Responsible with agile team to slice Potential ideas into smaller pieces of work, identify, find dependencies and risks using a release planning session. Formalize User Stories in Jira with the support of the agile team.
- Assure the product integrity
- Responsible for solving priority conflicts in upstream and sequencing the work items towards downstream based on define criteria and business value
- Prevent risks and issues in upstream workflow, as well as avoid business gaps and ambiguities
- Manage communication and interaction between sources of demand in upstream process
- Involve Product Management & Regional P&IT in the right moment in downstream, such as "Demos" (to review)
- Removes business noise and uncertainty to agile team to maximize team performance
- Responsible for the WHAT the business needs, what CEMEX needs, what the customer needs
- In charge of leading communication of progress, deviations, or risk in roadmap or release plan with stakeholders
- Make sure all elements of services are documented & maintained on agreed documentation artifacts (Functionality Matrix, Process Models)
Must Have:
- Formal education and Work experience on business process modeling
Experience on:
- Web applications Development or design.
- Systems analysis, and documentation of processes.
- Project management
- Coordination of activities related to systems development and quality.
- Excellent resource management,
- Interpersonal treatment,
- Leadership, teamwork,
- Oral and written communication that contributes to the success of projects in a multidisciplinary environment.
Additional
- Participated in projects where Agile Methodologies were used (Scrum, Lean, Kanban, XP)
- Test on Cloud environments (Azure is a +)
- (Nice to have) Jira, Confluence, Slack
Soft Skills:
- Oral and written comunications habilities.
- Ability to work as a team, conflict management.
- Assertive, goal-oriented and highly proactive.
- Ability to deliver results, meeting deadlines.