Chief Operating Officer (COO)

Location: SLP, México (with oversight of U.S.-based properties)

Industry: Real Estate / Property Management

Reports to: CEO / Owners

Role Summary

The COO is responsible for day-to-day operations, financial performance, team leadership, and strategic execution across 18 residential complexes. This role bridges the Mexico-based team and U.S. leadership to ensure operational excellence and growth.

Key Responsibilities

1. Operations Management

• Oversee leasing, maintenance, renovations, and resident services across all properties.
• Ensure KPIs are met: occupancy, rent collection, maintenance response, and resident satisfaction.
• Enforce standardized processes portfolio-wide.

2. Team Leadership

• Manage regional/property managers and maintenance supervisors.
• Lead a 12-person Mexico office team (marketing, HR, accounting, etc.).
• Promote leadership development and effective communication.

3. Financial Oversight

• Track property and portfolio financial performance (NOI, budget, delinquency).
• Approve budgets, statements, and capex plans.
• Drive cost-efficiency without sacrificing quality.

4. Strategic Execution

• Support long-term planning and portfolio expansion.
• Identify efficiency and revenue growth opportunities.
• Oversee due diligence and integration of acquisitions.

5. Compliance & Risk

• Ensure adherence to federal/state/local regulations.
• Manage operational, legal, and safety risks.

6. Technology & Systems

• Lead adoption of property management tools and system upgrades.
• Optimize digital workflows and reporting.

7. Communication & Reporting

• Act as liaison between ownership and local teams.
• Deliver clear reports on KPIs, leasing, financials, and team performance.
• Maintain alignment between U.S. and Mexico teams.

8. Customer Experience

• Ensure high resident satisfaction across complexes.
• Use feedback and online reviews to enhance service quality.

9. Vendor Management

• Oversee contractor/vendor relationships for maintenance, marketing, and compliance.
• Ensure service quality and cost control.