American Industries Group is looking for:

Integrated Customer Service Coordinator.

Objective:

Responsible for managing relationships with our key clients, ensuring satisfaction and meeting their needs. Additionally, they will oversee operations and guarantee compliance with all procedures and quality standards.

Requirements:

• Bachelor's degree in Business administration, Industrial Engineering, International Business, Logistics, or a related field.

• Preferred: Project management certification or MBA or Master's in Logistics.

• Over 5 years of experience in B2B business coordination, projects, BPO and industrial operations management.

• Communication and negotiation skills.

• Customer service orientation.

• Analytical and problem-solving skills.

• Fluent in English, both written and spoken.

• Own vehicle.

• Willingness to travel.

Experience and knowledge:

Human Resources: Recruitment, training, and personnel management.

Indirect purchasing.

Accounts payable.

International trade: IMMEX.

Companies REPSE.

Responsibilities:

• Quality management: Ensure that all processes are followed correctly and that quality standards are met, both internally and those established by the client.

• Customer relationship: Maintain constant communication with clients, address their requests, resolve problems, and ensure their satisfaction.

• Team coordination: Organize and coordinate the activities of the teams in charge, ensuring that the established objectives are met.

• Personnel supervision: Evaluate employee performance, identify training needs, and provide the necessary support for their development.

• Change management: Implement and manage changes in processes, systems, and procedures, ensuring a smooth transition.

• Data analysis: Collect and analyze data to identify improvement opportunities and make evidence-based decisions.

• Regulatory compliance: Ensure compliance with all applicable laws and regulations.

• Business development: Identify and develop new business opportunities.

• Problem solving: Solve problems efficiently and effectively, minimizing the impact on customers and operations.

• Reporting: Prepare periodic reports on the status of operations and results obtained.

We offer:

• Base salary before taxes: $45,000 - $50,000 MXN depending on experience.

• In-person work from Monday to Friday.

• Superior benefits: Saving fund, food vouchers, major medical insurance, life insurance, monthly gas allowance of $8,700 MXN.

Work area: Centro Sur, QRO. With availability to travel to customer facilities in the metropolitan area.