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Hace 2 días

Agente telefónico bilingüe

$16,000 Mensual

+ comisiones

SEGOSO S DE RL DE CV enMonterrey, N.L.

Sobre el empleo

Categoría: Contabilidad - Finanzas

Subcategoría: Crédito y cobranza

Educación mínima requerida: Secundaria

Detalles

Contratación:

Permanente

Horario:

Tiempo completo

Espacio de trabajo:

Presencial

Descripción

CLASS STARTS JUNE 2ND

ONLY 5 SPOTS AVAILABLE!

Segoso Mexico is looking for motivated 1st Party Collection Representatives to join our dynamic team. Successful candidates will be customer-focused, detail-oriented, and strong communicators who thrive in a team environment. This role requires managing high volumes of calls, resolving customer inquiries, and curing accounts effectively. Some lines of business may require a 48-hour workweek.

Key Responsibilities:

Handle a high volume of incoming and outgoing calls professionally.
Resolve customer inquiries and issues promptly while maintaining excellent service standards.
Cure accounts and ensure compliance with company protocols.
Meet and exceed individual and team performance metrics.
Collaborate effectively with team members to achieve business goals.
Participate in ongoing training to enhance product knowledge and customer interaction skills.

What We Offer:

Paid training to set you up for success.
Competitive hourly pay with a monthly bonus structure.
Paid Time Off and benefits above the law.
Choose between pantry vouchers or major medical insurance.
Vacation days activated after six months of tenure, adjusted based on your length of service.
Checks and drug screening required to ensure workplace safety.

Requirements

Essential Skills and Qualifications:

Strong call center skills with a focus on delivering an excellent customer experience.
Proven negotiation skills to handle sensitive or challenging situations effectively.
Excellent verbal and written communication skills.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Leadership abilities and a proactive approach to problem-solving.
Teamwork-oriented mindset with a commitment to supporting colleagues.
Experience handling a high volume of phone calls and managing account resolutions.

Preferred Experience:

Previous experience in collections, sales, or retention roles.
Familiarity with curing accounts or similar business practices.

Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.

ID: 20469763

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