A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact.
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
• At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE

As a Data Services Associate, you will become a subject matter expert in onboarding policies, procedures, product features, and internal workflows and apply this knowledge when reviewing a user's account to determine eligibility to use the platform. You will act as part of a central team engaging with hosts and scaling the supply of unique locations across North America.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Responsible for reviewing and onboarding submissions through from start to finish and appropriately documenting feedback and outreach.
• Responsible for reviewing onboarding escalations through from start to finish and appropriately documenting feedback and outreach.
• Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace.
• Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use.
• Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service.
• Manage updated sales records and opportunity status in Salesforce.

Requirements

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

• Curious and authentic, just like us! #beboldr .

• An analytical and critical thinker, with an eye for even the most minute of details.
• Passionate about client satisfaction.

YOU HAVE...

• Bachelor's / College Degree in any field you're passionate about!
• At least 1+ years of full-time sales, operations, account management, customer success, or related experience.
• Experience executing workflows in a customer-facing role.
• Previous experience in a related field is a plus.
• Basic knowledge of Salesforce is a plus.
• Experience in using CRM and other similar applications or tools.
• Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications.
• Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack.
• Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams.
• Strong knowledge to recall and coherently summarize complex issues and situations.
• Motivation, drive, and a self-starting attitude.
• Experience working with a fast-growing start-up.
• Ability to understand customer needs and meet those needs with product knowledge.
• Good time management with strong organizational skills.
• Extroverted personality.
• Interest in graphic design or photography is a plus.

Benefits

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU'LL LIKE ABOUT US
• Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
• We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!
• We've got training sessions in-store to help you level up your skill set.
• With you on Boldr's side, we'll tackle social responsibility initiatives together.
• We have rest and relaxation benefits.