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Leisure Sales Coordinator
General Information Press space or enter keys to toggle section visibility Country/Region Mexico Province/City Nayarit Location Rosewood Mandarina Department Sales & Marketing Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility SCOPE To act as the support function for the Cluster Director of Leisure Sales and Cluster Leisure Sales Managers. Effectively communicate with both internal and external guests to ensure inquiries and customer needs are handled professionally and efficiently.
Maintain external/internal communications, rate/availability proposals, site inspection details/organization and sales systems that will benefit the revenue production within the leisure sales segment. DUTIES AND RESPONSIBILITIES
Prepare rate/availability client proposals in support of the sales managers
Set up, coordinate, and lead site inspections for Sales Managers with other departments and clients
Set up amenities, comp stays, fam trips, and activities for partners
Create and distribute mail alerts with internal distribution
Assist in logging activities, contacts, and accounts in Salesforce (SFDC)/Delphi
Ensure that all sales requests, traces, comments, and changes are entered in Opera accurately.
Maintain accounting expense systems, purchase orders, and invoices for the department
Prepare expense reports for the sales team
Have a working knowledge of digital file libraries (assets, photography, videos) to use as needed
Effectively enter, retrieve, reconcile, and verify information and act as system administrator of Salesforce (SFDC)/Delphi
follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
Speak with others using clear and professional English language; prepare and review written documents accurately and completely
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees
Work with the Director of Sales, Sales Managers, Events, Finance, and other team members to ensure accurate data reporting internally and to the client.
Distribute all documents correctly on a timely basis to the client and to all necessary internal departments.
Prepare all requested sales reports.
Answer all telephone and email inquiries with etiquette, in a pleasant, courteous, and professional manner and ensure that all pertinent information is accurately, legibly, and quickly communicated to respective Sales Managers.
Upkeep and inventory of Sales Collateral (brochures, marketing materials and menus etc.).
Assist Sales Managers with daily office duties
Assist Sales Managers with prepping for tradeshows, sales trips and follow up/reporting thereafter
Generate Month
End Reports: (Pace/Production)
Assist with Market Research: (Comp Set, New Hotels or
New Businesses, etc.)
Internal liaison to key operational departments.
External liaison to hotel guests, corporate accounts, wholesalers, dmcs and all sales clients
Participate in scheduled sales meetings, training, and other sales strategy-related meetings, as required
All other duties as required Skills and Abilities:
Requires excellent communication skills, both verbal and written in both Spanish and English
Knowledge of all departments of the resort and a collaborative disposition to work with all internal stakeholders
Ability to communicate customer needs and resolve complaints independently
Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Salesforce
Math skills, as well as budgetary analysis capabilities required
Perform job functions with attention to detail, speed and accuracy
Prioritize, organize and follow-up on all actions
Follow directions thoroughly
Understand guest service needs
Work cohesively with co-workers as part of a team
Maintain confidentiality of guest and client information and pertinent hotel data Physical Demands:
Reaching, bending, pushing, pulling, twisting, lifting, and climbing.
Have frequent need to perform standing and walking activities related to inspecting property.
Constant need to perform the following physical activities: grasping, turning, finger dexterity.
Occasional need to stand for long periods of time.
Lifting/carrying up to 10 lbs.
frequently and 25 lbs. occasionally.
Higher weight threshold may apply when traveling with luggage.
Vision requirements: constant need to view small print.
Frequent need to see small details and things clearly beyond arm's' reach.
Qualifications:
Bachelor's Degree or an equivalent combination of international degree in Hotel Management or Marketing and progressive work-related experience
Minimum of 1 year experience in a sales/marketing background – luxury hotel brands preferred KPI
All positions within the hotel contribute to our outcomes, so the following description includes the main indicators that are affected by our daily performance and represents the business goals.
Financial Results
Leading Quality Assurance (LQA)
Trust
You
Forbes
Gallup
About Us Press space or enter keys to toggle section visibility Rosewood Hotels & Resorts® has been appointed by RLH Properties, a company created by BK Partners, to manage Rosewood Mandarina which will open in 2024 as Rosewood's fourth property in Mexico. Located on the west coast of Mexico just 30 minutes' drive from the Puerto Vallarta International Airport, the resort will be situated in the breathtaking region of Riviera Nayarit.
Rich with a culture that is as colorful as the exotic flora, the Nayarit region is renowned for its diverse landscape with lagoons, rivers, volcanoes, abundant vegetation, and almost 200 miles of beach along the Pacific Ocean. Rosewood Mandarina will offer 138 guest-rooms, suites and villas with panoramic views across the mountains, beach and ocean. Guests will be able to choose from three bars and restaurants including a speciality restaurant and sunset bar as well as more informal options, such as a pool grill and beach bar.
The resort will offer three pools, fitness center and a spa with 10 treatment rooms in addition to event space which will include a 300square-foot ballroom. The beachfront property will draw inspiration from the local, pre-historic Huichole and Cora cultures, combining modern luxury and comfort with the riches of its extraordinary setting. With a focus on the element of “water,” the setting will provide visitors with exclusive access to three diverse environments: the beach, the lowlands and the highlands, each offering unique activities.
From fishing in the winding lagoons or off the coast of the ocean, to learning about the agricultural foundation of the region, or taking one of many scenic hikes up the mountainside, the diverse landscape will provide a perfect backdrop for travelers to connect with nature.
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