We are seeking a dedicated Customer Service to join our supply team, focused on providing top-notch assistance to our clients within the Industrial / Manufacturing sector.

Client Details

Notable large organization within the Industrial / Manufacturing industry. With a strong presence around the world, the company prioritizes innovation, efficiency, and the delivery of high-quality products and services to its clients.

Description

• Respond to customer inquiries and provide product information
• Process orders and manage logistics to ensure timely delivery
• Address and resolve any customer complaints or issues
• Collaborate with the logistics department to optimize operations
• Maintain accurate customer records and follow up on any outstanding issues
• Contribute to team efforts to meet and exceed customer service goals
• Provide feedback on customer interactions to help improve processes
• Stay informed about company products to provide accurate information to customers

Profile

A successful Customer Service should have:

• A strong understanding of customer service principles and practices
• Excellent communication and interpersonal skills
• The ability to problem-solve and handle customer issues effectively
• Knowledge of logistics and supply chain processes
• Familiarity with Industrial / Manufacturing sector products and services
• Proficiency in using customer relationship management software

Job Offer

• A competitive salary range
• Employee benefits package superior to the legal requirements
• Opportunities for professional development
• A supportive and collaborative work environment