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Hoy
Technical support
$17,000 - $22,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
IT Services and Support is looking for experienced Technical Service Representatives, Global Workplace Support Services to be part of the IT service desk team providing L1 and L 1.5 support across important pharmaceutical. An ideal candidate will bring a combination of hands-on technical and good communication capabilities.
Activities
Experience and Qualifications
• English – reading, writing, speaking
• Prefered Bachelor's in computer science, Engineering, or related discipline with an IT certificate / diploma preferred
• 1 to 3 years' experience as a technical service desk agent
• Worked as part of 7/24/365 global operations teams
• Excellent logical reasoning, troubleshooting and problem determination skills
• Knowledge and experience with Remote takeover tools• Understanding of ITIL (IT Infrastructure Library)
• Experience with ServiceNow or similar Incident Management Tool
• Knowledge on handling Service Requests and Incidents
• Knowledge on Email tools like MS-Outlook and MS-Exchange
• Knowledge on Networking (VPN/Connectivity Issues), Internet Security,
• Knowledge on Windows, Mac O/s (Basics), Android, iOS
• Knowledge on instant messaging tools like MS-Teams
• Working knowledge on O365
• Experience with working in a pharma / Biotech / GxP environment is preferred
We offer:
We offer:
Attractive salary
Bonus: 45 days of base salary.
Vacation bonus
Savings fund.
Pantry vouchers.
Food vouchers
Life Insurance
Major Medical Insurance and Visual, Dental Plan.
ID: 20577602