Job Description

We are continually looking for the best talent to join our amazing teams.

This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away.

Are you excited by helping engineers and scientists solve tomorrow's grand challenges? Do you live for that "aha!" moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the Support department? If so, join our team and help NI's customers achieve long-term success!

Technical Support Engineer Interns partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.

Key Responsibilities

• Resolve customers' single incidents during installation, implementation, and/or maintenance of NI products.
• Guide customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
• Escalate technical issues while maintaining ownership of customer interaction.
• Route out of scope technical issues to the appropriate support group.
• Handle inbound customer service requests (Phone & Email) for technical support from customers based in the US or other countries within the Americas region.
• Create and manage customer data records within our applications to ensure proper data integrity.

Qualifications

Basic

• Education - Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical or Mechatronics (MUST be 1 year away from graduation).
• Language - Intermediate or advanced English level, oral and written. (B2+ or above).
• Availability - Able to work half time.

Preferred

• Customer Service - previous experience in customer service or technical support
• Language - Intermediate or advanced Portuguese level, oral and written. (B2+ or above)
• Problem Solver - Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical - Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)
• Dynamic - Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.
• Collaborative - Team oriented with the ability to effectively collaborate with peers.