Hace 1 mes
Abogado comercial - Renovaciones, retención, negociaciones,
$32,300 Mensual
+ comisionesTHOMSON REUTERS MX SERVICIOS SA de CV en
Sobre el empleo
Categoría: Derecho y leyes
Subcategoría: Derecho mercantil
Educación mínima requerida: Universitario titulado
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
In this opportunity as an
Associate Customer Success Executive?,
you will:
- Drive retention and renewal of all assigned accounts. Ensure proactive account management, including timely delivery of contractual obligations.
- Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and loyalty.
- Provide expertise and support to resolve issues and improve customer experience.
- Identify opportunities for cross-sell and upsell, driving revenue growth and customer expansion.
- Collaborate closely with other departments such as Sales, Marketing, and Product Development to ensure alignment and effective communication.
- Lead projects and initiatives aimed at improving customer engagement, retention, and satisfaction.
- Collect feedback and insights to inform product development and improvement efforts.
- Monitor and report on KPIs related to customer success, including churn rate, net promoter score (NPS), and customer satisfaction.
About You
- You're a fit for the role if your background includes:
- Bachelor's degree in business administration, marketing, or a related field.
- 2+ years of experience in customer success management, sales, or account management.
- Strong problem-solving and analytical skills.
- Experience interacting with C-level corporate executives
- Account Management and contract negotiation experience
- Proficient in MS Office Excel Internet Salesforce Gainsight preferred
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to build strong relationships and establish trust with customers.
- Proven track record of achieving and exceeding targets and meeting deadlines.
- Proficiency in English and Spanish.
Recuerda que ningún reclutador puede pedirte dinero a cambio de una entrevista o un puesto. Asimismo, evita realizar pagos o compartir información financiera con las empresas.
ID: 18950631
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