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Hace 1 mes
Java IVR Developer
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Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
HíbridoDescripción
Contact Center Application Developer II (Java Developer) presents a focused knowledge of contact center platforms specifically where development “coding” is required to perform their duties such as design of applications in voice “IVR”, non-voice “SMS / Chat / social / etc..”, natural language, AI, CRM integration, agent client customization and optimization, on-premise or cloud. The developer is expected to be adept at implementing these types of projects as they require experience with various platforms and how they integrate.
Detailed Responsibilities:
• Participate in the development of standards and key design decisions
• Develop code to implement solutions
• Support / undertake unit testing
• Assist in the QA / UAT phase as issues arise
• Deploy code and provide initial support
• Business continuity, disaster recovery planning and testing, and configuration documentation
• Analyze system and audit logs and identify potential issues
• Coordinate and implement application patches, upgrades, and configuration changes
• Tier1 – Tier2 support of contact center operations to the regional contact centers worldwide
o Support contact center integrations where applicable CMR & distributor applications
o Support scheduled and emergency technical maintenance as needed
• Daily status report of a project working on for daily scrums
• Participants in the 24/7 on-call support on a rotating basis for problems which occur out of working hours, including incident management, identify and logging, follow-up, update, closure, and root cause analysis as needed
Skills Required:
• 3+ years of experience supporting and demonstrated knowledge of contact center technologies, on-premise and/or cloud
• 3+ years of experience implementing or supporting packaged applications, as well as application and technology integration
• Excellent oral and written communication skills in English.
• Applied knowledge of technologies such as Oracle PL/SQL, MS SQL, SMSS, JavaScript, HTML, VXML, XML, CSS, JSON, Java, and MS Office.
• Applied knowledge of creating and/or consuming APIs, web services (SOAP/REST), DLL
• Applied knowledge of Contact Center Management Systems, on-premise and/or Cloud
• Applied intermediate knowledge of voice and/or non-voice interaction flow design, development, Unit Testing, QA, and deployment as it relates to projects in the contact center
• Applied knowledge of WAN and LAN technologies
• Strong problem-solving solving, analysis skills
• Experience with Agile principles Continuous integration, daily Scrums, and release planning and execution
Education Required:
• Bachelor's Degree in Information Technology or related field or equivalent field experience
Work schedule: Hybrid, going to the office in GDL for 3 days
ID: 18956655