JOB ROLE SUMMARY:
Delivering functional Workday HCM Management solutions (Customizations, Workflows, Process Improvement, Business Analysis, Stakeholder Engagement). Provide day-to-day Workday financials support requests and incidents. Cross-functional engagement within the Finance, HR and Payroll functions as well as Integration and Data Services teams.

DUTIES AND RESPONSIBILITIES:

• Communicate with business partners and document their Workday Support issues
• Log Workday Support Desk tickets and coordinate their resolution
• Workday HCMs Administration and Maintenance
• Modify and create Workday Reports
• Workday Business Process Configuration
• Research issues in Workday Community
• Log and Manage Workday Brainstorm requests for new features and functionality
• Log and Manage issues with Workday Customer Care
• Track new features in Workday Update releases, and understand impact to Acxiom's business processes
• Work with Business Process Owner to develop and step through test scripts to evaluate new releases of Workday
• Develop and document procedures for business processes
• Document policies and procedures for Workday support tasks
• Workday Upgrades/New Features Management
• Support IT SOX Audit requests, as they relate to Workday HCM ERP System

ADDITIONAL SKILLS:

• A customer driven approach and good customer management skills
• Ability to work autonomously and under pressure
• Ability to multi-task, be highly organized, and work independently
• Ability to identify problems and apply creative solutions
• Workday HCMs Competencies
• Modify and create Workday Security Roles and Assignment
• Good written, verbal, interpersonal, presentation skills
• Ability to communicate among technical and non-technical employees, and process orientation skills
• Ability to learn new concepts quickly, and apply them in work environment

WHAT YOU WILL NEED:

• 3 - 5 years' Workday HCM Competencies with a seasoned tenant (preferably in Recruiting and/or Compensation Modules)
• 2+ years' Experience with HCM report writing
• A customer driven approach and good customer management skills
• Ability to multi-task, be highly organized, and work independently
• Ability to identify problems and apply creative solutions
• Ability to communicate among technical and non-technical employees, and process orientation skills
• Strong English Communication Skills both verbally and non-verbally
• Ability to learn new concepts quickly, and apply them in work environment
• Familiar with Agile and ITIL concepts
• Proficient in Excel

Primary Locations:

Mexico City

Additional Locations (if applicable):