The Trainer conducts orientation processes for newly hired agents and creates essential presentations tailored to program requirements. They facilitate learning plans to prepare company members to fulfill tier-1 tasks while accommodating the needs of both learners and the company. Additionally, they identify learning opportunities and training gaps.

?Responsibilities and Functions

• Facilitate training for new hires while identifying and addressing areas of opportunity, risks, and future potential to support operations.
• Create training presentations tailored to the four adult learning styles, supporting comprehensive learning plans.
• Gauge the effectiveness of training content and communicate areas for improvement in all training-related activities.
• Use LMS platforms to assign and complete courses, as well as export results.
• Manage training administrative duties, including payroll, risk documentation, attendance tracking, adherence to consequence matrices, and conducting necessary discussions with Ambassadors.
• Provide feedback to Ambassadors using the SMART methodology.
• Supervise, support, and engage with Ambassadors as needed.
• Develop training analyses, projects, and initiatives to enhance program agent development.
• ?Act as a role model by embodying Confie's values.

Requirements

• Bachelor's degree in Education, Teaching, Human Resources, or a related field
• Specialized Knowledge (Basic)
• Instructional design
• LMS platforms
• Authoring tools (e.g., Articulate 360)
• Advanced English level
• Computer Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint, Forms, Teams) and Drive
• Experience: 1 to 3 years in training or education-related fields
• Service-oriented, organized, customer-focused skills

Benefits

• Competitive weekly salary
• Excellent location (Zona Río, Tijuana)
• Legal benefits
• Christmas bonus
• Savings fund
• Profit sharing (PTU)
• Vacation days and premium
• Additional paid days off
• Private medical insurance and preventive care
• Friendly work environment
• Financing and discounts at local restaurants and coffee shops
• Growth opportunities