Job Description

Travelport is a place of opportunity. It's our incredible team that makes our company great - our people drive our winning culture.

What's Travelport?

Travelport is a worldwide travel retail platform. Our next-generation marketplace connects buyers and sellers that share our passion for delivering exceptional travel experiences. Unconflicted and independent, we are reinventing a simpler future for travel's complex ecosystem.

What does a great API Support Analyst do?

As an API Support Analyst, you'll be joining a team that's responsible for delivering truly innovative solutions that impacts our many customers and travelers around the world.

You will come on board at a truly exciting time, and as a member of the Global Solutions Delivery team; you will play a pivotal and crucial part in building trusted technical relationships with our customers, supporting developers to implement best practices and improvements to customer-owned application software and API-powered workflows. You'll be the 'go-to' person for domain expertise across API products and services, covering all aspects of searching, booking, ticketing and servicing of airline, hotel and car rental products.

This role requires extensive collaboration to ensure integration of content and prioritization across many initiatives.

Responsibilities:

• Provide first level triage of functional, operational, procedural and technical expertise for Travelport API products.
• Provide API product and onboarding support to internal and external organizations.
• Maintain an up to date understanding of operational and strategic API product support requirements.
• Support fault analysis to identify trends of API product and functional problems reported.
• Engage in crisis and escalation activities for API product and functional issues as required.
• Identify opportunities to streamline product support processes and supplement/acquire product support knowledge across the team; recommending solutions as appropriate.
• As a subject matter expert, review and edit requirements, specifications and business processes, making recommendations as appropriate.
• Represent API Support with project teams to ensure that API knowledge is provided, thus ensuring effective support for new products and enhancements.
• Maintain an up to date knowledge of operational standards, help desk methodologies, technical trends and innovations in the industry.
• Build and develop a professional and productive working relationship with the Commercial, Product and Technology teams to ensure a comprehensive understanding of the functionality, purpose, utilization and support of API products and functions.
• Expected to demonstrate customer focus and passion for troubleshooting customer issues.
• Expected to be largely independent, demonstrating solid judgement and decision making.
• Required to work within a complex and continuously changing environment; be able to organize multiple concurrent tasks and manage changing priorities.
• Expected to demonstrate excellent and sensitive verbal and written communication skills, particularly with external customers and their internal representatives.
• Be able to retain a calm and logical approach to tasks in a stressful or time constrained situation.
• Must have an excellent understanding of the external environment of the travel industry and a sound knowledge of the Travelport business.

What we look for/who would prosper in this role?

• Bachelor's Degree level in a technical field desirable; e.g. computer science.
• 3 - 5 years of relevant technical experience preferred.
• Experience of working with travel technology is beneficial. Knowledge of GDS; ideally gained with Worldspan/Galileo/Apollo.
• General knowledge of API products, functionality, and utilization.
• Experience with various operating systems engineering - (installs, troubleshooting files, directories, etc.).
• Understand common internet protocols such as SOAP and HTTP.
• JSON and Postman knowledge
• Working knowledge of structured data, i.e. XML structures and/or EDIFACT.
• Familiarity with programming languages such as VB, C++, Java or .Net.
• Experience using debugging tools to aid problem resolution.
• Must be flexible to travel. Some travel may be required in the job.
• Proficiency of the English language; written and verbal.

Our ambition is to hire for potential not just experience, and you're likely to succeed if you:

• Are always ready to give it your all and deliver high quality work
• Are excited to use your creativity and innovative thinking to try new things
• Take responsibility and own your work

Are courageous and ambitious to challenge what's been done before

Interested? We'd love for you to get in touch!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.

About Us

Travelport is a worldwide travel retail platform. Our next-generation virtual marketplace connects travel buyers and travel sellers, that share our passion for delivering exceptional travel experiences.

Unconflicted and independent, we are re-inventing a simpler future for travel's complex ecosystem.

Our platform gives the industry the power to help people see the world. We make it simple for businesses like airlines, hotels, and car rental companies to connect to agencies and travelers, through personalized and engaging content.

We are a diverse and inclusive workforce, representative of the communities and customers we serve. We are socially responsible, and we give back to our communities.

We encourage our people to think differently and have the courage, confidence, and ambition to challenge what has been done before.

Travelport is on a mission to make Travel easier and more rewarding for everyone.

About the Team

Global Technology Services function is responsible for ensuring security, quality, scalability and resiliency of all production services; architecting, planning, building and operating of the platform, supporting IT infrastructure and Enterprise Corporate Services across Travelport worldwide.