If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. ITIl Product Support Engineer

Role Purpose: This role is responsible for possess strong technical capabilities knowledge and experience on MicroService ITIL support/governance, DevOps and Product Support Engineering, we're looking for someone passionate about technology and always looking for opportunities to learn & bring new ideas to the team

Main Activities | This role will carry out some or all the following activities:

• Own the related to Production Support and Incident management
• Work with diverse people, time-sensitive and high-pressure environment
• Act as Windows Server Admin using WebSphere, IIS, MQ, GENEOS and Control M
• Be a principal actor on change management of the role and technologies

Qualifications Required:

Mandatory:

• Minimal 6+ years' experience on Incident & Problem Management
• 3 - 5 years' experience in Unix/Linux Scripting, Programming in .NET, Java and Python
• +3+ years working in Investment Banking
• Expert with SQL (MSSQL, Oracle etc.)
• ITIL Certification on Incident & Problem Management

?

Desired

• A wide knowledge of IT hardware, software, operations and networks
• Solid experience in big data, AI and public cloud related technologies.

Lenguage Level:

• English level – Conversational Advanced +C1 Level - This position will have mainly International Contact with China.

Competencies

• Client Advocate
• English Effective anf Fluent Communication
• Flexible Thinker
• Agile Deliver
• Customer Service Attitude

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***