Important company is looking for next CUSTOMER SERVICE REPRESENTATIVE, This position will be working from shared mailboxes to process quotes and orders, answer phone calls, and respond to emails providing technical assistance to customers. The CS representative will also actively promote the Company's parts business to achieve profitable sales growth. At the same time, developing and maintaining favorable working relationships in all contacts with customers, sales representatives and company personnel.

Requirements:

• FLUENT ENGLISH
• Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience with a minimum of 4 years in customer service/experience.
• Intermediate Microsoft Office required.
• Intermediate knowledge of Microsoft CRM and GP is desired but not required.
• Basic knowledge of 2D and 3D CAD is desired but not required.

Duties:

• Contribute to Aftermarket Bookings goals by providing quotations and processing purchase orders from customers and sales representatives that come in through shared email inboxes and phone calls.
• Provide technical assistance and mechanical troubleshooting service as required via phone calls and emails.
• Provide premium customer experiences by responding to and handling requests within department standards time frames.
• Proactively promote the sale of New Product Initiatives (NPI) offerings and product enhancement features to targeted customers.
• Resolve customer problems related to issues with order shipments by working with internal and external parties.
• Follow up on parts quotes to assist in closing sales.
• Perform other assignments or duties appropriate to the overall responsibility of the position of Aftermarket Customer Experience Representative.

Offers:

• EXCELLENT PACKAGE OF BENEFITS