Key Responsibilities

• Strategic Leadership: Develop and implement the school's vision, mission, and Family Support and Liaison: Kindly serve families, listen to their needs, and efficiently direct them to the appropriate person.
• Director Assistance: Comprehensively support the Director, anticipating needs and efficiently facilitating their daily work.
• Operational Maintenance: Ensure the optimal functioning of reception equipment and facilities for a professional environment.
• Schedule Coordination: Meticulously manage the Director's agenda, scheduling appointments and optimizing their time.

Tasks

• Customer Service and Public Relations
• Provide excellent attention and service: Prompt, timely, cordial, respectful, and friendly attention.
• Guide parents or providers to the appropriate person.
• Professional Image and Presentation
• Maintain excellent personal presentation at all times, following the established dress code.
• Ensure there is always pleasant ambient music in the reception area.
• Operational Management and Efficiency
• Remain at your post and request substitution support only when necessary.
• Ensure your work area is always kept clean and orderly.
• Ensure that the systems and equipment you manage, and the reception facilities, are functioning correctly.
• Administrative Support and Collaboration
• Assist the Director of Basic Education at all times.
• Process requisitions for the Area Director.
• Support institutional events.

Key Competencies

• Friendliness and Cordiality: A natural disposition to be attentive, kind, and display a positive attitude in interactions with families, providers, and colleagues. This creates a welcoming environment.
• Professionalism and Seriousness: The ability to maintain a professional and serious demeanor at all times, reflecting the formality and respect that the educational institution requires.
• Service Orientation and Empathy: A genuine inclination to help others, understanding their needs and striving to offer solutions or the appropriate direction in a considerate manner.
• Responsibility and Diligence: Being aware of one's responsibilities, fulfilling assigned tasks efficiently, and ensuring the proper functioning of the work area.
• Calmness and Patience: The ability to remain serene and show patience, especially in high-demand situations or when dealing with visitor concerns, projecting an image of control and helpfulness.

Qualifications

• Education: Requires a technical degree in Administration or Secretarial Studies, or equivalent experience.
• Experience: Requires at least 2 years of proven administrative support experience. Experience in an educational setting is preferred.
• Skills: Requires a solid understanding of administrative procedures, proficiency in file management (both physical and electronic), data entry, and basic office software.
• Language: Requires the ability to communicate clearly, concisely, and professionally, both verbally and in writing, including strong written skills and active listening.