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Sobre el empleo
Categoría:Administrativo
Subcategoría: Administración
Educación mínima requerida:
Detalles
Contratación:
Permanente
Espacio de trabajo:
Presencial
Descripción
JOB TITLE
JOB FAMILY
REPORTING
& DOTTED LINE(S)
DATE
NAO Service Parts Program & Sales Manager
Customer Center
Reports directly to the NAO Regional Service Parts Manager
May 2023
MISSION
The NAO Service Parts Program & Sales Manager is responsible to support managing the service parts P/L for the NAO region for all customers and support the NAO region annual budget.
Work in collaboration with each individual customer center Sales Manager for specific commercial strategies and manage risks and opportunities.
Work is performed in a fast-paced environment within tight time constraints.
Travel requirement - 10% domestic and international (Passport needed)
RESPONSIBILITIES
Manage industrialization of new service project on service BMM & flex cell at Ramos plant.
Manage QCTR of new service project industrialization activity.
Work with plant service team, technical center development team, customer service team to manage any changes (ECRs) after end of production till end of service.
Establish and maintain all service part contracts with all customers and work with each CC sales assistant for proper SAP data entry and finance for material margin tracking.
Co-ordinate with CC sales managers to ensure all contracts are reviewed on a regular basis to maintain a current risk and opportunities tracking for service part price increase opportunities.
Work with Purchasing team to establish and maintain all service part tooling asset database including physical locations of all PO owned and customer owned assets, including those at supplier's locations.
Help maintaining a 15-year service contract tracking database and process of tooling asset disposal and lifetime buy options for customers once the end of service life obligation is complete.
Work with plant supply chain team & customer to establish and maintain service packaging requirements for components and finished tank assemblies to be procured by the PO sites for distribution to the customer.
Key contact of Ramos Service team for other NAO plants and Technical centers.
ACTIVITIES
Work with the plant material teams to maintain the proper level of day-to-day service part inventories requirement.
Work with Plant engineering & Maintenance team for day-to-day support required in running flex cell & assembly equipment's.
Manage the short-term & Long-Term service part industrial consolidation into the Ramos, Mexico site as the main end of production service center for the NAO region. This will include a new initiative to relocate all service tank shells and applicable tooling to Ramos by the end of 2024.
Support flex cell manager to get necessary information required from production plants & Tech. centers.
ORGANIZATION
KEY MEASURES & INDICATORS
KEY INTERFACES
Monthly Service project status Reporting
Maintenance of purchase order contracts in SAP
Maintenance of all customer score cards related to service parts
Customers/Customers' Service Divisions
CC Sales Managers & Program Managers
Plant Financial Controllers
Other NAO Plant Service Team
Service Analyst
PROFILE REQUIRED
Personal Background
Bachelor's Degree required, preferably in Engineering or Business
Direct experience with service part management preferred
2 to 3 years related business/automotive experience
Skills and Abilities
Computer proficient in Microsoft Office (Word, Excel, PowerPoint)
Basic ability to navigate Internet and Intranet software packages
Ability to maintain working relationships with internal and external customers
Must be flexible, dependable and creative
Ability to work independently and in a team environment
Professional verbal and written communication skills (English required)
Ability to collect, maintain and analyze data
Must be able to manage time and determine priorities
Ability to perform mathematical calculations
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