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Hace 2 días
CUSTOMER EXPERIENCE AGENT
$15,000 - $16,000 Mensual
Sobre el empleo
Detalles
Contratación:
PermanenteHorario:
Tiempo completoEspacio de trabajo:
PresencialDescripción
PROFILE:
HIGH SCHOOL DIPLOMA OR GED.
2+ YEARS OF EXPERIENCE IN A CALL CENTER ENVIRONMENT.
HIGH PERFORMER WITH PROVEN EXCEPTIONAL QA SCORE IN PREVIOUS CALL CENTER JOBS.
CUSTOMER SERVICE ORIENTED. PASSIONATE ABOUT PROVIDING OUTSTANDING CUSTOMER SERVICE.
COMFORTABLE WORKING IN A FAST-PACED ENVIRONMENT.
BILINGUAL ENGLISH / SPANISH, REQUIRED. ACTIVITIES: • TAKE INBOUND CALLS FROM OUR CUSTOMERS RELATED TO DIFFERENT CUSTOMER SERVICE SITUATIONS.
• TAKE PAYMENTS AND KNOW HOW TO GUIDE CUSTOMERS TO MAKE PAYMENTS ON THEIR OWN.
• KNOW HOW TO READ LOAN BALANCES AND MAKE PAYMENT ADJUSTMENTS
• COMMITMENT TO FIRST CALL RESOLUTION, WITH A SENSE OF URGENCY AND MAXIMUM PROFESSIONALISM.
MINIMIZING THE TRANSFERRING OF PHONE CALLS FROM ONE DEPARTMENT TO ANOTHER.
• ENSURES DELIVERY OF EXCELLENT CUSTOMER SERVICE THROUGH FAST AND ACCURATE PROCESSING OF CALLS, COMMUNICATION, AND COORDINATING WITH OTHER DEPARTMENTS TO RESOLVE INQUIRIES.
• ANSWER INSURANCE-RELATED QUESTIONS INCLUDING CLAIMS STATUS, AND BASIC CLAIMS INFORMATION.
SHIFT:
TRAINING SCHEDULE (2 WEEKS): MONDAY TO FRIDAY 9.00 TO 18:00
MONDAY, FRIDAY AND SATURDAY 9:00 TO 19:00 AND TUESDAYS AND THURSDAYS 9:00 TO 18:00 | (SUNDAY + 1 WEEK DAY OFF) IT CHANGES DEPENDING US (DALLAS) TIME ZONE.
IT CHANGES DEPENDING US (DALLAS) TIME ZONE. (2 BREAKS OF 15 MINUTES AND LUNCH TIME 1 HOUR)
SALARY AND BENEFITS:
$16,500 MONTHLY BASE SALARY
$542.77 DAILY BASE SALARY
$3,799.39 WEEKLY BASE SALARY (3,200 NET WEEKLY)
BONUS: UP TO 4,500 MONTHLY (BASED ON METRICS/OBJECTIVES) + TRICOLOR BENEFIT PACKAGE (2% SAVINGS FUND, 1,400 FOOD STAMPS, 20-DAY CHRISTMAS BONUS)
ID: 20656258