Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE          

The Tech Support Technician is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Attention of user's retail and stores mainly in Canada, United States, Puerto Rico, Colombia, Chile and Argentina.

ROLES & RESPONSIBILITIES

·      Provide Tech and Customer Care Support, either face-to-face or over the telephone or ticket, to help set up systems or resolve issues;

·      Monitoring of logs to pre-empt potential problems.

·      Proactively maintain a desktop fleet.

·      Assisting in IT related projects.

·      Promptly and politely resolving issue.s

·      Documenting and troubleshooting of issues in a ticketing system.

·      Identify trends to assist in future problem resolution.

·      Dispatching support.

·      Calling IT and staff to determine the root cause of an issue.

·      Fault notification, errors reporting, and escalations of faults / errors.

POSITION REQUIREMENTS

·      Advanced English Level.

·      Experience working with Microsoft Technologies.

·      Helpdesk Practice and Procedures skills via phone, email and chat.

·      One year customer service work experience *Preferred.

·      Remote Installations.   

·      TCP/IP Networking (preferred).

·      Excellent timely service standard .

·      Ability to meet minimum typing speed of 25 WPM while talking with customers.

·      Ability to manage multiple applications running at the same time.

·      We are looking for a team player with highly effective analytical and problem solving skills.

PERKS & BENEFITS

·      Competitive salary

·      1 month of Aguinaldo (Christmas bonus)

·      15 days' vacation

·      Life insurance

·      Food vouchers

·      Work-life Balance

·      Growth Opportunities

Actual compensation is based upon factors such as the candidate's skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.