Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

As an SMB Sales Manager at Nextiva, you will be leading a high-performance team of Account Executives focused on driving revenue growth and expanding Nextiva's market share in the commercial sector. You will oversee all aspects of the sales process, from developing strategies to coaching and mentoring your team, ensuring that targets are met, and that the company's vision and goals are being achieved. This position is critical to fostering relationships with clients and ensuring the team is aligned with Nextiva's overall objectives.

Key Responsibilities:

Sales Strategy & Execution:

• Develop, implement, and manage sales strategies designed to achieve monthly, quarterly, and annual revenue goals
• Align sales strategies with Nextiva's corporate vision and market trends to drive growth within the commercial sector
• Develop action plans for new client acquisition, focusing on both inbound and outbound sales efforts

Team Leadership & Development:

• Manage a team , guiding them to exceed sales targets and maintain a high level of customer satisfaction
• Foster a positive team culture that promotes collaboration, accountability, and high performance
• Coach and mentor the sales team to improve their skills, close rates, and sales processes
• Conduct regular one-on-one meetings, team meetings, and performance reviews to monitor progress and provide ongoing support
• Lead recruitment, hiring, and training of new sales staff to ensure a high-performing team

Performance Monitoring & Reporting:

• Set clear, measurable goals for the team and track progress towards meeting these goals
• Provide weekly, monthly, and quarterly sales forecasts, identifying key trends and potential roadblocks
• Analyze team performance data, utilizing KPIs such as revenue growth, sales cycle time, win rate, and average deal size to improve individual and team results
• Generate detailed performance reports for senior management to assist with decision-making and long-term planning

Sales Operations & Process Optimization:

• Work closely with the sales operations team to streamline sales processes and ensure efficiency in all stages of the sales cycle
• Ensure the team follows Nextiva's sales methodology, ensuring consistency and best practices in lead qualification, sales calls, and closing
• Optimize sales tools and technology to improve team performance and sales processes, such as CRM systems (e.g., Salesforce)

Client Relationship & Retention:

• Build and maintain strong relationships with key decision-makers and partners in the commercial sector
• Provide oversight on high-value and complex accounts, stepping in when necessary to ensure customer satisfaction and problem resolution
• Collaborate with Account Managers to ensure a smooth transition of accounts post-sale and maintain strong ongoing customer relationships

Collaboration with Cross-functional Teams:

• Work closely with the marketing team to ensure alignment between sales and marketing strategies, focusing on lead generation and campaign execution
• Coordinate with product development and customer success teams to relay customer feedback and identify opportunities for product improvement or new offerings
• Assist in defining product pricing strategies and packages to maximize revenue potential

Required Qualifications:

Experience:

• At least 5 years of experience in sales, with a minimum of 2 years in a sales leadership or management role
• Proven track record of success in exceeding sales targets, particularly in the SaaS or telecommunications industry
• Strong experience managing and coaching a team of sales professionals

Skills:

• Leadership: Proven ability to lead, motivate, and develop a high-performing sales team
• Communication: Exceptional verbal and written communication skills; ability to present ideas clearly and persuasively
• Analytical Skills: Ability to analyze sales data, identify trends, and make data-driven decisions
• Sales Process Expertise: In-depth knowledge of the sales cycle, from prospecting to closing, and experience with CRM tools like Salesforce
• Relationship Building: Skilled at developing long-lasting relationships with clients and partners
• Negotiation: Strong negotiation skills to close complex sales and contracts

Education:

• A Bachelor's degree in Business Administration, Marketing, or a related field is preferred, though relevant experience may substitute for educational requirements

Preferred Qualifications:

• Master's degree in Business Administration (MBA) or a related field
• Certifications in Sales Management, such as Certified Sales Leader (CSL)
• Previous experience in the commercial telecommunications or SaaS industry is a plus

Work Environment:

• Full-time, based in Guadalajara, Mexico

Nextiva DNA (Core Competencies):

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary, hourly wages, incentives, or bonuses.

• Health ??- Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance ??- Life Insurance (24 times your monthly salary)
• Work-Life Balance ?? - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial Security ??- Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness ???- Employee Assistance Program and comprehensive wellness initiatives
• Growth ??- Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.