The leading digital commerce platform in Mexico.

We are building the leading operating system for commerce in Mexico, consolidating software, payments, and financial services into a single destination.

We believe that extraordinary ideas come from extraordinary people, and the greater the challenge, the stronger the inspiration to make ideas happen. Our values guide our actions and ideas come from every voice, every perspective, every Clipper.

The role:

We are looking for a

IT Support Analyst

to be part of this amazing and fast – growing fintech. This candidate will be part of this amazing fintech and the team responsible to respond, investigate and resolve user questions and system problems. It provides fast and efficient technical assistance to minimize business interruption due to problems with the systems. Coordinates the escalation of technical problems to other Product & Technology areas when necessary. It is responsible for installing and configuring requested software, managing company emails, generating access to applications, complying with established problem-solving times. S/he should thrive in a culture of decisions based on analytics, be able to step-back and communicate both the strategic and immediate implications on priorities. This candidate must have strong written and verbal communications skills in both English and Spanish and be willing to continue learning and loving technology.

What will I be doing?

1. Troubleshoot common hardware (e.g., keyboard, monitor) and software (e.g., login, email) issues.
2. Provide technical assistance to users through remote desktop tools.
3. Document, track, and monitor the problem using applicable systems and tools.
4. Coordinate with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.
5. Perform ongoing activities to maintain and enhance overall system performance.
6. Set up IT accounts and devices, and provide orientation on digital tools.
7. Support larger projects like OS migrations, device rollouts.
8. Work independently within established procedures associated with the specific job function.

Ideal Candidate:

• 3+ years experience as a Support Engineer.
• IT Support, Inventory & Ticketing software tools.
• Service oriented.
• Strong problem solving / troubleshooting skills
• Experience working with Windows, MacOS, Android and iOS devices. MDM Platforms such as Kandji, NinjaRMM, Jumpcloud or similar.

Hazlo fácil, hazlo Clip.

Disclaimer: At Clip, we do not discriminate based on race, age, national origin, sexual orientation, gender identity, religion, or pregnancy.