Company Description

Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today-spanning retail banking, transaction banking, lending, capital markets and treasury.

Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.

A Truly global organization with offices in 42 countries worldwide, with an employee base of approximately 10,000 employees. We work with 9,000 customers, including 48 of the top 50 banks globally. Through our software, we're constantly stretching boundaries to do more for our customers. We are proud to be an organization where our vision, values and cultural beliefs are not just shared, but are lived by our people globally and where recognition is part of each and every day.

Job Description

The Systems Engineer is a subject matter expert in Systems Administration and in addition provides input and guidance to projects in the design, build and implementation stages. Acting as a Work Package Lead, the Systems Engineer will work with the Architecture team, Operations departments and other project team members to develop detailed project documentation (e.g. Technical Design Documents) for all Technology components under the Systems Management domain in order to establish, integrate and implement a viable service offering, Reporting to the Sr. Manager, Systems Management, the Systems Engineer position plays a strategic role in the design and implementation of projects and is responsible for developing project related information in support of organizational/client related functions as well as the production of operational support documentation as part of the hand-over to the Systems Administration function. The Systems Engineer mentors' staff, ensures standards and practices are followed and is well versed in technologies implemented within the organization and available in the marketplace.

Qualifications

Expert level of experience with Microsoft Active Directory services including forest, policies, trusts, replication and topology
Well versed with security aspects and maintain system security as per industry standards.
Experience implementing GPOs, OU, resources, security principals, replication, DNS / name space, group policy management, SSO.
Strong shell scripting (PowerShell, VB...)
Collaborate and communicate with architects, internal departments and partners.
Compose and compile thorough documentation.
Knowledge in Azure.
Configure implement and troubleshoot Azure VMware, LB, DR and Backup
Basic Knowledge in Citrix infrastructure.
Knowlege in Citrix Delivery group, Machine catalog, Application publishing etc.
Knowledge in Linux administration will be an added advantage.
Follow and apply configuration and security standards and policies within a defined Change Management process.
Strong analytical, troubleshooting and problem-solving skills
Strong communication and collaboration skills
Ensure high availability of IT services through adoption of industry best practices, including monitoring systems performance and providing superior operational support and maintenance.
Assist in the development and execution of technology initiatives relating to infrastructure to ensure that appropriate solutions are delivered on time and within budget.
Keep current with trends and issues in the IT industry and provide recommendations to IT management and other business managers on how these trends could enhance the performance of existing business units.
Support the development and execution of technology initiatives relating to infrastructure to ensure that appropriate solutions are delivered on time Assist in development of appropriate architectures to meet established SLAs for disaster recovery
Provide third level technical support to the organization, for all technology currently installed.
Escalate unsolved problems to management or the vendor, as appropriate.
Ensure that adequate systems documentation is kept up to date on all production systems.
Perform selective administration of and support the company's Windows Server Infrastructure consisting of Windows File & Print Servers, IIS Web Servers, Various Application Servers, Infrastructure Servers (incl. DNS, DHCP, WINS Servers)
Perform installation and configuration of new hardware and software as related to Project requirements and, working with System Administrators, develop operational support documentation for post Go-live support.
Conduct research and troubleshooting activities on existing outstanding issues related to the Windows Server Farm environment.
Create scripts where feasible in order to automate processes.
Contribute to the creation and maintenance of all documentation related to processes and procedures, infrastructure diagrams, technical manuals, TDDs etc.
Work with Development, QA and UAT teams to ensure successful implementation of projects and releases when required.
Contribute and adhere to the operational change and release management process.
Respond to emergency pager calls in a timely manner when required and report on problem and resolution as appropriate.

REQUIRED SKILLS / EXPERIENCE:

Diploma or Bachelor's in computer science or related area of study
Experience with Microsoft Azure, Patch management, Citrix and windows administration.
Active Directory / LDAP user and Group Administration
Advanced Group Policy Management - Design and Configuration
Strong troubleshooting skill in Azure and Windows.
Strong authoring and debugging skills with system scripting languages (PowerShell, PowerCLI, Windows batch scripts)
Provide Expert level patch management tasks and automation support with tools like BigFix
Knowledge of monitoring technologies, ensuring system security and best practices
Expertise in Vulnerability management ( Exposure to Qualys will be an added advantage )
Knowledge of core Internet and networking protocols (DNS, DHCP, TCP/IP, HTTP, HTTPS, FTP) and IP communication is required
Microsoft IIS/Apache/Tomcat administration and configuration
Knowledge of data center infrastructure technologies: Windows and Linux operating systems, clustering technology, data storage solutions and middleware technology
Experience as a member of a technical support team in a 24x7 operating environment, should be flexible to work in different shifts.
Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes ( Exposure to ServiceNow will be an added advantage )
Experience in managing L2/L3 Incidents and collaboration with vendors such as Microsoft, VMware etc.

Additional Information