Job ID: 197775
Required Travel :Minimal
Managerial - No
Location: :Mexico-Guadalajara (AM)

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com

In one sentence

Associate Consultant delivers consulting services for Amdocs and 3rd party applications, applies functional business best practices to transform business processes, designs and drives changes to restructure and transform organizations, and achieve business objectives.

What will your job look like?
• Maintain and operate AWS Infrastructure for a tier-one US-based telco supporting the Amdocs network software solution.
• Participate in on-call rotation, upgrade, and maintain EKS, S3, EFS, MSK, VPCs, Subnets, WAFs, and Route53.
• Use standardized CI/CD pipelines based in GitLab and Terraform to ensure uptime, performance, and scalability of the infrastructure supporting the application.
• Collaborate with US-based client SMEs, leaders, incident managers, and AWS support personnel during US timezone periods, and respond to critical impacts during on-call rotation hours.
• Partner with a consultant with the same roles and responsibilities in the Mexico and India regions.

All you need is...
• 3+ years of experience with GitLab (code repo, configure pipelines, env properties, using GitLab runners, merge requests).
• 3+ years of experience with Terraform (troubleshooting, property configuration, state file management).
• 3+ years of experience with AWS cloud (EKS, S3, EFS, MSK, VPCs, Subnets, Security Groups, WAFs, auto-scaling, and Route53).
• 3+ years of AWS infrastructure support (monitoring, maintaining, upgrading, and troubleshooting).
• Proven excellence in communication, root cause analysis authoring, and consulting skillsets in English.
• Proven experience in analyzing and troubleshooting production workloads in AWS infrastructure.
• Ability to work US-timezone overlapping hours.
• Ability to work on-call rotation for critical issue escalations.
• Ability to interact and work with senior technical resources at the client and AWS support.

Why you will love this job:

• You will be able to build valuable customer relationships.
• Gain team building abilities across all boundaries
• You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth and one of the highest scores of employee engagement in Amdocs.
• You will be able to demonstrate your Service and Delivery expertise

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce