Customer Care Executive

Position Overview:

As a Customer Care Executive at owr company, you will play a key role in delivering outstanding customer experiences by providing tailored logistics solutions. Your mission is to build and nurture strong relationships with our customers, carriers, and strategic partners. We empower our team to make informed decisions, exceed customer expectations, and provide expert advice that benefits both our clients and the long-term success of the company. You will also be responsible for maximizing the use of cutting-edge technology such as Macropoint and Rose Rocket to enhance operational efficiency and visibility.

Key Responsibilities:

• Advise and provide innovative logistics solutions to customers, focusing on long-term partnerships, including proactive attention and follow-up on their needs.
• Ensure that every decision contributes to fostering strong, lasting relationships with customers while also maximizing profitability for the company
• Communicate shipment statuses to customers clearly and timely, while keeping all involved departments informed.
• Utilize company tools such as Macropoint and Rose Rocket to effectively control and monitor shipments, ensuring on-time delivery and customer satisfaction.
• Actively develop relationships with suppliers and carriers, working to increase operational volume and service quality.
• Conduct periodic customer visits to understand service requirements and ensure their needs are met or exceeded.
• Prepare and analyze reports on shipments in transit, leveraging technology to provide accurate and real-time updates.
• Ensure compliance with KPIs related to customer service, delivery performance, and operational efficiency.
• Handle and safeguard key client documents such as Letters and Bills of Lading (BL's).
• Review customer-notified charges and prevailing rates, ensuring accuracy and transparency in all transactions.

Skills & Qualifications:

• Strong problem-solving skills with the ability to anticipate and address customer needs.
• Excellent communication and interpersonal skills, with a focus on relationship-building.
• Experience in logistics, supply chain management, or customer service preferred.
• Proficiency in using logistics management tools and systems, especially Macropoint and Rose Rocket.
• Ability to work both independently and as part of a team, empowered to make decisions that benefit our customers and the business.

Benefits and fringe benefits

• Competitive salary.
• Benefits in excess of the law.
• IMSS from day 1.
• Vacations in excess of the law from the 6th month of entry.
• Major medical expenses insurance.
• Life insurance.
• Hybrid schedule from Monday to Friday.
• Integration events.
• Training.
• Christmas bonus.
• Other additional benefits.

We are committed to not only meeting but exceeding customer expectations. As part of our team, you will have the opportunity to develop your expertise, drive business growth, and contribute to a company that values long-term relationships and strategic thinking. By leveraging the latest technology, you will play a pivotal role in ensuring operational efficiency and enhancing the customer experience. Join us in creating an environment where your judgment and insights make a real impact.