Role purpose

The Triage stage within Financial Crime (FC) Investigations is the initial referral point for all leads, internally and externally generated, believed to require investigation or a regulatory filing. The Triage Team is responsible for quickly and accurately assessing leads for eligibility and completeness to initiate a case within FC. Qualified cases are passed to the appropriate External Investigative Reporting Team (for immediate decisioning), Major Investigations(MJI), Fraud Investigations Management(FIM) and Complex Investigations teams (for investigation).

Main activities

The jobholder will typically deal with the following:

Stage 1

• Assessment of referrals received via Financial Crime Unusual Portal (FC-UAR), email, or external source.
• Identifying and prioritizing referrals received where special action is required, e.g.:
  • where urgent action is required
  • staff-related referrals (internal investigations)
• Creation of the case onto the case-management system
• Allocation of the case to a Triage Investigator (i.e. colleagues dealing with wider Triage Investigations)

Stage 2

• Assessing / validating that the referral meets acceptance criteria.
• Undertaking HSBC exposure check, acceptance criteria and case qualification, prior cases review and additional activities for the Corporate and Institutional Banking customers.
• Passing case onto Investigations (Complex or MJI or External Investigative Reporting or Function Instructional Manual) or other FC Team (by agreed method)
• Or, completing the case within Triage and closing the case as appropriate.

Requirements

• Capable of picking up, and applying, new ideas/concepts quickly
• Excellent organisation and analytical skills
• Enthusiasm and a positive 'can do' attitude
• Efficient and effective decision-making skills
• Good PC skills and knowledge of Microsoft software
• Adaptability, flexibility and resilience
• Knowledge of bank enquiry systems and general aspects of the bank processes
• Strong inter-personal, customer service and communication skills - written and verbal
• A self-motivated person who has the ability to work effectively alone as well as a team-player
• Able to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
• Existing FC and/or Fraud Operations / Investigations or Branch experience would be an asset

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.