Role- Client Success Advisor

Location – GDL, Hybrid

Position type- Fulltime

Start – ASAP

Key Responsibilities

? Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients' business processes and objectives.

? Conduct in-depth assessments of clients' GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals.

? Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent's platform.

? Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules.

? Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases.

? Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective. Required Experience/Skills

? Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.

? Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.

? Minimum of 5-7 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry.

? Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms.

? Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms.

? Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients.

? Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment.

? Willingness to travel to client sites