Eaton's Corporate Sector division is currently seeking a Technical Support - Digital Products.

What you'll do:

Job Summary
Resposable to provide pre-sale and post-sale technical support for Digital Products. The position includes assisting customers with product selection, troubleshooting, and application assistance.

Job Responsibilities
A. Provide technical assistance for Eaton's digital products
B. Develop, modify and troubleshoot digital products.
C. Support configuration requests, GUI navigation, password issues, alarm management, and basic functionality of products.
D. Understand and identify issues associated with software and products to find the right support resources internally and externally to Eaton.
E. Manage daily phone, chat, and email activity.
F. Effectively communicate product value proposition and product line strategies.
G. Make recommendations for product enhancements.
H. Generate sales leads for the field sales organization.
I. Participate in the development and maintenance of product support resources.
J. Participate on teams to enhance team performance and drive process improvement.

Qualifications:

Education level required
• Bachelor's Degree in business or engineering from an accredited institution required.

Years and area of experience required
• Minimum 3 years' experience working with small to large projects in the electrical industry, either in project management, sales/quotations, or engineering"

Technical knowledge
• Technical knowledge
• Experience in Power Systems or Electrical Distribution
• 2 years' experience in technical support, software, or IT
• Fluent in French and English
• Strong listen, written and verbal communication skills

Skills:

Soft skills
• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Digital Mindset

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.