A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Position Summary:.

Functional architect will work as part of the team responsible coordinating and managing the delivery of customer experience and e-commerce initiatives from proposal and requirement gathering to implementation while utilizing agile methodologies. The candidate will have strong business analysis, technical documentation, and application design skills. A successful candidate must have experience defining business processes in customer service and e-commerce, marketing, or sales applications. S/he will work with and across various teams, communicating business requirements and coordinating priorities across global and regional business teams. The candidate will participate in many of the aspects of the development lifecycle - strategy, requirement definition, testing, and further refinement following deployment.

What You Will Do:

• Partner with global and regional customer experience and e-commerce teams to translate business strategies into technology solutions
• Define global customer service and e-commerce priorities, taking into account regional and global priorities
• Write, elaborate, and define agile Stories
• Govern the Sprint cadence and process, and work with the team to ensure on-time and high quality Sprint and project releases
• Hands-on delivery management of large and technically complex initiatives (website expansions to new regions, systems integrations, new features) that will grow HARMAN's e-commerce and customer experience reach
• Coordinate and run typical Scrum/Agile ceremonies with the development team
• Manage documentation of technical solutions in Confluence to educate business users on the use of new functionality
• Evaluate and compare technologies in the Ecomm and CX space to make the best recommendations for Harman's roadmap
• Work with QA engineers to create and ensure the execution of test plans during QA and UAT phases
• Create and review documentation including checklists and test cases, prioritize and estimate them
• Triage and perform initial troubleshooting of issues that are raised by e-commerce and customer service teams

What You Need :

• Minimum 5 years of project management or business analysis experience in a complex IT systems environment
• Minimum 3 years of experience in utilizing an Agile/Scrum methodologies to iteratively improve online software
• Experience working with globally distributed teams
• Ability to troubleshoot within various applications
• Strong ability to plan for data integrations between various IT systems
• Understanding of various software team management techniques
• Experience in working closely with an agile development team
• Solid analytical, problem resolution, and client relationship skills
• Strong written and verbal communication skills
• Excellent time management & organizational skills with keen attention to detail

What is Nice to Have:

• Bachelor's degree in Computer Science or related degree
• Experience administrating e-commerce platforms at scale such as Salesforce Commerce Cloud, Magento, or Hybris
• Experience working with SAP ERP or OMS and related systems
• Strong experience with Salesforce Service Cloud or other Salesforce applications

Leadership: Demonstrate character, clarity, courage and commitment to high-performance

• Build environment of trust, high performance and engagement by establishing clear goals and a commitment to feedback, development and recognition.
• Project management experience.

Change Orientation: Champion a better, faster and simpler way of doing things

• Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs.

Collaboration: Connect, engage and communicate with others

• Encourage open expression of ideas; communicate effectively at all levels and build strong relationships.

Judgment: Make sound decisions

• Demonstrate critical thinking to take appropriate risk and make sound and timely decisions.
• Able to display judgement in prioritizing issues and defects according to business priorities.

Results-Driven: Deliver extraordinary results

• Take initiative to achieve superior, quality results against internal or external standards of excellence.

Eligibility Requirements: List specific location of position and % of willingness to travel.

• Willingness to travel 5% of the time.
• Willingness to work overtime to meet project deadlines.
• Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)