Nepanoa has partnered with our client on their search for a Carrier Development Representative.

What makes this role unique?

The first six months will be 100% focused on training. You'll be based in San Antonio, TX, learning alongside the US team to gain hands-on experience before transitioning to full responsibilities in Mexico.

As a Carrier Development Representative you'll be responsible for establishing and developing new carrier relationships. You will also assist with evaluating and improving existing carrier relationships and utilization of our affiliate's current network.

Key responsibilities

• Sourcing and qualifying new cross-border & intra-Mexico carriers
• Developing and analyzing KPIs to evaluate performance of existing carriers and communicating findings and recommendations for improvements to internal stakeholders
• Working with our affiliates' operations teams to maintain and improve service levels and implement new carrier initiatives
• Assisting with onboarding new carriers
• Handling carrier disputes, accounting needs, and freight claims as needed
• Researching market trends to recommend process efficiencies that improve internal and external customer relationships
• Maintaining regular touchpoints with carriers to ensure service levels are meeting and exceeding expectations
• Monitoring capacity for our customers, addressing any issues, and notifying stakeholders of industry changes

Requirements

• 5+ years experience in Mexico as Carrier Development or Sales Representative
• Advanced English is a must
• Strong Negotiation skills
• Excellent verbal and written communication skills
• MS Suite skills – Outlook, Word, Excel