Department: HR – People Services

Reports To: People Services Lead

Mandatory:

• Graduate - BA or equivalent.
• Minimum 2 years of experience in HR Administration process.
• Strong communication skills in both English and Spanish.
• Knowledge of HR policies, procedures and employment laws
• Results and deadline driven.
• Proficient in HR platforms (People Soft, Workday etc).

Nice to have:

• Workday Experience.

Key responsibilities:

• Process & do quality checks on HR transactions which may include:
• New hires
• Employment data changes
• Terminations/Retirements
• Earnings/deduction transactions
• Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines
• Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times
• Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
• Maintain & report on service level agreements
• Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans.
• Supervised legal, financial and procedural activities.
• Train and develop team members
• Provide both positive and negative feedback to team members
• Respond to escalated issues from associates, HR professionals, and HR managers