BOMBARDIER

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, e fficiency, reliab ility and safety. We are a global organization focused on working together with a team spirit.

We are currently seeking ServiceNow Administrator to join our team.

In your role, you will ...

• Respond to and manage all ServiceNow issues including troubleshooting ServiceNow upgrades, patching, and release management.
• Develop, design, configure, test and deployment of new/enhancements of the application including but not limited to, modules, workflows, catalog requests, scripts, reporting, data imports, custom scripting, third-party software integrations, user interface and other ServiceNow platform component.
• Produce detailed documentation and required training on all relevant work.
• Be responsible to maintain up-to-date documentation related to the application administration and configuration. Document and support technical architectures that are clearly understood by other architects, developers, and testers.
• Manage ServiceNow instances, including the data management, table maintenance, overall security of the platform, configuring Service Level Agreements, developing workflows, business rules, UI pages, UI actions, UI policies, catalog items etc. and updates of all other existing solutions requiring revisions.
• Be responsible for Data Import process & migration
• Be responsible for On-going technical support for the ServiceNow system & user training
• Create & Maintain ServiceNow Reports, Saved Searches & Dashboards.
• Design and architect ServiceNow CMDB and Discovery Jobs.
• Act as an administrator for all ITSM modules.
• Implement platform upgrades, application upgrades, review skipped changes, coordinate testing with stakeholders, and maintain data between ServiceNow and external systems.

Qualifications

As our ideal candidate,

• You have 5 years of Hands on experience implementing and supporting ITSM and ITOM suites, including strong skills in Discovery
• You have 5 years of hands-on experience in System Definition, Business Rules, Menus, UI/Forms, UI Actions, Content Management, Imports, Transform Maps, Web Services (SOAP, REST, including cross-browser compatibility), and Notifications (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
• You have ServiceNow Fundamentals and Administrator Certification
• You have a University degree in Computer Information Systems, Management Information Systems, Computer Science or equivalent.
• You have excellent communication skills and a strong personal commitment to quality service
• You have ability to organize work as a project and work across multiple projects

Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.

We thank all applicants for their interest, however, only those under consideration will be contacted. Please continue to monitor our website and apply for additional positions for which you are qualified and may be of interest to you.

Join us at https://bombardier.com/en/careers/career-opportunities

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